Night-Shift WFM Real-Time Analyst: Data-Driven Ops

TASQ; Makati; On-site; PHP 300,000 - 520,000; Full time

Job summary

TASQ is seeking a talented Night Shift Real-time Analyst in Makati to monitor real-time data and daily operations, driving performance improvements and efficient resource allocation. You will analyze trends, generate detailed reports for management, and collaborate with cross-functional teams to resolve issues promptly while ensuring documentation and process compliance.

Ideal candidates have 12+ months in real-time analysis or operations monitoring, with a background in Business Management or

Qualifications

• At least 12 months of experience in real-time analysis, workforce management, or operations monitoring.
• Background in Business Management or Computer Science.
• Must be amenable to start ASAP.
• Strong analytical skills and expertise in Microsoft Excel and various data tools.
• Excellent communication and interpersonal skills.

Responsibilities

• Monitor real-time data and daily operations to achieve performance goals.
• Analyze live metrics to identify trends, challenges, and improvement opportunities.
• Work with teams to adjust schedules and resources based on current data.
• Prepare detailed performance and exception reports for management.
• Support implementation of strategies to enhance service quality and operations.
• Collaborate with stakeholders to promptly resolve operational issues.
• Document activities accurately following company policies and procedures.

Education

Business Management

Computer Science

Tools

Microsoft Excel

Data tools

Job description

TASQ is seeking a talented Night Shift Real-time Analyst in Makati to monitor real-time data and daily operations, driving performance improvements and efficient resource allocation. You will analyze trends, generate detailed reports for management, and collaborate with cross-functional teams to resolve issues promptly while ensuring documentation and process compliance.

Ideal candidates have 12+ months in real-time analysis or operations monitoring, with a background in Business Management or