WFM Team Lead - Scheduling, Forecasting & Analytics

TASQ; Makati; On-site; PHP 600,000 - 900,000; Full time

Job summary

TASQ in Makati, Philippines, is seeking a seasoned Workforce Management Leader to guide a dynamic WFM team in scheduling, forecasting, and productivity optimization. You will collaborate with operations and HR to anticipate staffing needs and address workforce challenges.

You will leverage data analysis, generate actionable reports, and implement WFM tools to improve efficiency. The ideal candidate has 1+ year supervising WFM in a BPO, strong Excel skills, and the ability to manage multiple

Qualifications

• Over 12 months of supervision experience in a WFM team in a BPO.
• College level education or higher.
• Strong analytical, organizational, and problem-solving abilities.
• Proficient in scheduling software and Microsoft Excel.
• Willing to work onsite in Makati with flexible hours.

Responsibilities

• Inspire and guide the WFM Team to deliver scheduling, accurate forecasting, and maximize agent productivity.
• Partner with operations and HR to anticipate staffing demands and tackle workforce challenges.
• Leverage workforce data analysis, produce insightful reports, and deploy WFM tools to drive smart decision-making and enhance efficiency.

Skills

Team leadership

Workforce management

Analytical skills

Organizational skills

Prioritization

Education

College level education

Tools

Scheduling software

Microsoft Excel

Job description

TASQ in Makati, Philippines, is seeking a seasoned Workforce Management Leader to guide a dynamic WFM team in scheduling, forecasting, and productivity optimization. You will collaborate with operations and HR to anticipate staffing needs and address workforce challenges.

You will leverage data analysis, generate actionable reports, and implement WFM tools to improve efficiency. The ideal candidate has 1+ year supervising WFM in a BPO, strong Excel skills, and the ability to manage multiple