Night Shift Team Lead: Lead Gen & Appointments

Select VoiceCom; Cebu City; On-site; PHP 670,000 - 949,000; Full time

Job summary

Select VoiceCom in Cebu IT Park seeks a Team Leader for lead generation and appointment setting. You will supervise agents, coach performance, and ensure campaigns and quality standards are met in a fast-paced call center environment.

The role emphasizes process improvement and data-driven leadership, with night shift and on-site work in Cebu. The company highlights attractive benefits and opportunities for career development under its American and Australian ownership.

Qualifications

• Candidate has prior experience leading call center teams.
• Ability to coach performance and ensure quality standards.
• Experience with lead generation and appointment setting campaigns.
• Strong analytical approach to process improvement.

Responsibilities

• Supervise agents and monitor campaign performance.
• Coach and develop team to meet targets and quality standards.
• Ensure campaigns run smoothly and meet client SLAs.
• Utilize data insights to improve processes and outcomes.

Skills

Team leadership

Coaching

Performance management

Process improvement

Data-driven decisions

Job description

Select VoiceCom in Cebu IT Park seeks a Team Leader for lead generation and appointment setting. You will supervise agents, coach performance, and ensure campaigns and quality standards are met in a fast-paced call center environment.
The role emphasizes process improvement and data-driven leadership, with night shift and on-site work in Cebu. The company highlights attractive benefits and opportunities for career development under its American and Australian ownership.