Night Shift Team Lead - Lead Gen & Appointment Setting

Select VoiceCom; Cebu City; On-site; PHP 360,000 - 600,000; Full time

Job summary

Select VoiceCom in Cebu IT Park is seeking a Team Leader for Lead Generation and Appointment Setting. You will supervise agents and coach performance to ensure campaigns run smoothly and standards are met, while driving efficiency in a fast-paced call center.

This on-site night-shift role offers opportunities for career development in a company backed by international ownership and a strong emphasis on employee growth. You will monitor metrics and support continuous improvement.

Qualifications

• Experience leading a team in a contact center.
• Strong coaching and performance management skills.

Responsibilities

• Supervise agents and coach performance to ensure campaigns run smoothly.
• Maintain and enforce standards while driving efficiency in a fast-paced call center.
• Monitor metrics, train new hires, and allocate workloads to maximize productivity.

Skills

Team leadership

Coaching

Job description

Select VoiceCom in Cebu IT Park is seeking a Team Leader for Lead Generation and Appointment Setting. You will supervise agents and coach performance to ensure campaigns run smoothly and standards are met, while driving efficiency in a fast-paced call center.

This on-site night-shift role offers opportunities for career development in a company backed by international ownership and a strong emphasis on employee growth. You will monitor metrics and support continuous improvement.