Night-Shift SME Leader: Travel GDS Expert (Onsite Taguig)

Stafflink Express; Taguig; On-site; PHP 614,000 - 670,000; Full time

Job summary

Stafflink Express in Taguig seeks a Customer Service Subject Matter Expert (Specialist level) for Expedia-T4M. This onsite night-shift role requires GDS proficiency and experience with Global Business Travel accounts.

You will deliver post-sale customer service via phone, chat, or text, handle escalations, and support customer issues with a focus on process improvements while coordinating with cross-functional teams.

Qualifications

• 6 months to 1 year experience handling a Global Business Travel account in a BPO environment.
• Hands-on experience using Global Distribution Systems (GDS).
• Previous experience in BPO industry.
• 6 months to 1 year experience as SME/Team Leader or similar supervisory role.
• Experience in Travel, Hospitality, or Business Travel accounts.
• Strong background in customer service operations and issue resolution.
• Knowledge of KPI monitoring, performance management and process improvement.
• Proven ability to lead, motivate, and manage a team.

Responsibilities

• Provide post-sale customer service and support across multiple sub-families for travel customers.
• Respond to high volume inquiries via phone, chat, or text in a night-shift onsite setting.
• Analyze customer issues and drive resolutions with escalation management.
• Collaborate with production and distribution departments on travel orders.
• Act as liaison between customers, production, and distribution teams.

Skills

GDS proficiency

Leadership

Customer service

Problem solving

Communication

KPI monitoring

Tools

Global Distribution Systems (GDS)

Job description

Stafflink Express in Taguig seeks a Customer Service Subject Matter Expert (Specialist level) for Expedia-T4M. This onsite night-shift role requires GDS proficiency and experience with Global Business Travel accounts.

You will deliver post-sale customer service via phone, chat, or text, handle escalations, and support customer issues with a focus on process improvements while coordinating with cross-functional teams.