Corporate Travel SME | Coaching, Escalations & GDS Expertise

Teleperformance; Taguig; On-site; PHP 420,000 - 650,000; Full time

Benefits offered by this job

Career growth opportunities

Dynamic and collaborative environment

Job summary

Teleperformance Philippines is seeking a highly skilled Subject Matter Expert (SME) to support Corporate Travel Account operations. You will manage complex reservations, maintain policy compliance, and act as a coaching resource for Travel Consultants using AMEX GBT, Egencia, and GDS tools (Sabre, Amadeus, Apollo).

You will help ensure service excellence, handle escalations, and drive improvements while working on shifting schedules onsite at TP McKinley West.

Qualifications

• 2–3 years in travel industry, preferably corporate travel accounts.
• Experience with AMEX GBT and/or Egencia.
• GDS trained and proficient in at least one major GDS.

Responsibilities

• Provide floor support and real-time assistance to travel consultants and agents.
• Serve as SME for corporate travel policies and account procedures.
• Handle complex reservations, changes, exchanges, cancellations, and escalations.
• Coach, mentor, and share knowledge to improve performance.
• Monitor adherence to standards, quality guidelines, and productivity goals.
• Analyze trends and propose process improvements.
• Coordinate with Operations, Training, Quality, and Client stakeholders.
• Assist in onboarding, nesting, and continuous learning initiatives.
• Ensure compliance with corporate travel policies and client requirements.

Skills

Travel industry experience

Corporate travel accounts

Coaching & mentoring

Stakeholder management

Tools

Sabre

Amadeus

Apollo/Galileo

Job description

Teleperformance Philippines is seeking a highly skilled Subject Matter Expert (SME) to support Corporate Travel Account operations. You will manage complex reservations, maintain policy compliance, and act as a coaching resource for Travel Consultants using AMEX GBT, Egencia, and GDS tools (Sabre, Amadeus, Apollo).

You will help ensure service excellence, handle escalations, and drive improvements while working on shifting schedules onsite at TP McKinley West.