Night-Shift Service Desk Analyst | IT Support

McNeil & Co.; Manila; On-site; PHP 424,000 - 670,000; Full time

Job summary

Arch is seeking a Service Desk Analyst - Level I (Bench) in Manila to provide end-user support, help create documentation for recurring tasks, and assist the team with setting up user accounts. You will diagnose, troubleshoot, and resolve basic IT problems while working within defined processes and SLA targets.

The role emphasizes professional, customer-focused support, collaboration with Helpdesk and other IT teams, and potential involvement in ad hoc projects.

Qualifications

• BS in IT or related field.
• Experience providing end-user IT support.
• Strong communication and documentation skills.

Responsibilities

• Provide end-user IT support and troubleshoot a range of issues.
• Log, track, and resolve incidents and service requests.
• Create documentation for recurring tasks and knowledge base articles.
• Work within SLA targets and escalate as needed.
• Assist with ad hoc projects and backup support for the team.

Skills

MS Office

Office365

Microsoft Exchange and Outlook

Windows 7/Windows 10

Education

BS in IT or related field

Tools

Virtual Machines

Citrix

Job description

Arch is seeking a Service Desk Analyst - Level I (Bench) in Manila to provide end-user support, help create documentation for recurring tasks, and assist the team with setting up user accounts. You will diagnose, troubleshoot, and resolve basic IT problems while working within defined processes and SLA targets.

The role emphasizes professional, customer-focused support, collaboration with Helpdesk and other IT teams, and potential involvement in ad hoc projects.