Service Desk Analyst II - Night Shift IT Support

McNeil & Co.; Manila; Hybrid; PHP 357,000 - 580,000; Full time

Job summary

McNeil & Co. in Manila is seeking a Night Shift Service Desk Analyst Level II to provide end-user support, document recurring tasks, and help configure user accounts.

You will diagnose, troubleshoot, and resolve basic to moderate IT problems, working with the Helpdesk, Desktop Technology, and ATS teams to support users in general IT issues. This role emphasizes customer-focused service, confidentiality and teamwork.

Qualifications

• BS in IT or related field.
• Experience in IT service desk or helpdesk environment.
• Night shift availability was requested.

Responsibilities

• Act as the single point of contact (SPOC) for IT support.
• Log, track, and resolve incidents and service requests.
• Restore service as quickly as possible within SLA targets.
• Deliver professional, customer-focused support.
• Protect confidential information and maintain security standards.
• Drive continuous service improvement.
• Assist with ad hoc projects and backup support for the team.

Skills

MS Office Suite

Office365

Exchange/Outlook

Windows 7/10

Active Directory

Hardware Troubleshooting

Basic Network Troubleshooting

SCCM/Intune

Customer service

Virtual Machines & Citrix

Education

BS in IT or related field

Tools

SCCM/Intune

Job description

McNeil & Co. in Manila is seeking a Night Shift Service Desk Analyst Level II to provide end-user support, document recurring tasks, and help configure user accounts.

You will diagnose, troubleshoot, and resolve basic to moderate IT problems, working with the Helpdesk, Desktop Technology, and ATS teams to support users in general IT issues. This role emphasizes customer-focused service, confidentiality and teamwork.