Night-Shift Roster & Compliance Specialist

MicroSourcing; Philippines; On-site; PHP 279,000 - 334,800; Full time

Benefits offered by this job

Healthcare from day one

Paid time off with cash conversion

Group life insurance

Performance bonuses

Above-market compensation

Job summary

MicroSourcing in Quezon City, Metro Manila, Philippines is seeking a Randoms Specialist for a full-time on-site night-shift role. You will manage rosters, coordinate TRAQ uploads, run random selections, and support consortium clients with testing and documentation.

Requirements include 1–2 years in customer service, strong data entry, and proficiency with Outlook, Excel and Word. Benefits include healthcare from day one and performance bonuses.

Qualifications

• Excellent customer service skills required.
• Strong data entry abilities and attention to detail.
• Proficient with Outlook, Excel and Word.
• 1–2 years of customer service in an office setting; US/North America experience preferred.

Responsibilities

• Send reminders for rosters monthly and quarterly.
• Process rosters for TRAQ uploads monthly and quarterly.
• Pull random selections monthly, quarterly and for consortium.
• Process updates for consortium clients including notes for testing and contact info.
• Set up user accounts, generate verification letters and process IT-related tasks for TRAQ.
• Answer phones and manage communications with consortium clients.
• Generate MIS reports and test requests; troubleshoot as needed.

Skills

Customer service

Data entry

Outlook

Excel

Word

North America support

Phone handling

Tools

Outlook

Excel

Word

Job description

Discover your 100% YOU with MicroSourcing!

Position: Randoms Specialist

Location: Eastwood, Quezon City

Work setup & shift: Onsite| Night shift

Why join MicroSourcing?

You'll Have

• Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses
• A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.
• Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.
• Career Growth: Take advantage of opportunities for continuous learning and career advancement.
• Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.
  
  

Your Role

As a Randoms Specialist, you will:

• Sending out reminders for rosters both monthly and quarterly
• Processing rosters for uploading into TRAQ (monthly, quarterly)
• Pulling random selections (monthly, quarterly, consortium)
• Processing updates for consortium clients (employees, notes for not testing, terminating, contact info, etc)
• Processing new consortium clients including generating company profile, contact info, generating program verification letters, setting up username and passwords for TRAQ, updating roster
• Work the random email folder as well as personal
• Answer phones
• Send reminders for consortium clients twice a quarter for testing of random selection
• Process BATs
• Attach results (both drug and alcohol) to random selection to make sure clients are meeting compliance (monthly, quarterly and consortium)
• Generate test requests
• Generate MIS reports
• Troubleshooting and/or training when clients need more personal interaction
  
  

What You Need

Non-negotiables

• Excellent customer service skills
• Strong data entry skills
• Strong knowledge and use of computer programs (outlook, excel, word, etc.)
• Minimum 1-2 years of customer service experience working in an office environment
• 1-2 years supporting customers in North America, USA
• 1-2 years inbound and outbound calls
  
  

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About MicroSourcing

With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.

Our commitment to 100% YOU

MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.

At MicroSourcing, equality is not merely a slogan – it's our commitment. Our way of life. Here, we don't just accept your unique authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth. Join us in celebrating YOU and your 100%!

For more information, visit https://www.microsourcing.com/

• Terms & conditions apply