Night Shift Patient Services Associate

Amtec Global Solutions Inc.; Philippines; On-site; PHP 279,000 - 502,000; Full time

Benefits offered by this job

Attendance incentives

Leave credits (30 per year)

HMO for you and dependents

Group life insurance

Weekends off

CSR initiatives

Job summary

Amtec Global Solutions Inc. in Taguig City is seeking a patient scheduling assistant to handle outbound and inbound calls, verify insurance, and manage appointments with a focus on accuracy and patient confidentiality.

The role supports a night shift, onsite schedule, and an environment that values growth, teamwork, and service excellence. Fresh graduates are welcome, with training provided to learn client-specific processes and billing practices.

Qualifications

• Fresh graduates are welcome; prior experience is a plus but not required.
• Comfortable handling phone calls and interacting with clients.
• Good communication skills, both written and verbal.
• Detail-oriented with the ability to stay organized.
• Basic computer skills, including email and web-based applications.
• Willingness to learn and adapt to client-specific billing processes.

Responsibilities

• Make outbound calls to schedule, confirm, and remind patients of the appointments.
• Receive inbound calls and assist patients with scheduling, rescheduling, or canceling appointments.
• Verifying patient insurance coverage and eligibility.
• Verify and update patient information in the system.
• Answer basic patient inquiries or route calls to appropriate practice.
• Follow scheduling protocols and insurance guidelines as needed.
• Communicate professionally and empathetically with patients.
• Maintain accurate records of all communication and scheduled appointments.

Skills

Phone handling

Written & verbal communication

Detail-oriented

Organizational skills

Customer service

HIPAA awareness

Job description

Amtec Global Solutions Inc. in Taguig City is seeking a patient scheduling assistant to handle outbound and inbound calls, verify insurance, and manage appointments with a focus on accuracy and patient confidentiality.

The role supports a night shift, onsite schedule, and an environment that values growth, teamwork, and service excellence. Fresh graduates are welcome, with training provided to learn client-specific processes and billing practices.