Night-Shift Medical Collections Director

Quess Philippines Corporation; Eastern Manila District; On-site; PHP 600,000 - 1,800,000; Full time

Job summary

Quess Philippines Corporation in Ortigas, Pasig, Philippines seeks a Collections Manager to lead our healthcare collections department from an office-based site. You will maximise reimbursement, reduce accounts receivable, and drive revenue cycle performance while coaching the team and coordinating with internal and external stakeholders.

This night-shift position reports to the Senior Director of Collections and requires strong leadership, process improvement, and compliance with HIPAA and

Qualifications

• At least 5 years of progressive experience in medical billing, insurance collections, or revenue cycle management.
• At least 3 years of management experience leading healthcare collections teams.
• Knowledge of healthcare revenue cycle processes and payer guidelines.
• Experience with HIPAA regulations and payer contractual requirements.
• Bachelor's degree in Business Admin, Healthcare Admin, Finance, or related field.
• Home Health billing experience preferred.

Responsibilities

• Lead, manage, and develop the collections team to achieve departmental productivity, quality, and financial goals.
• Monitor accounts receivable ageing, denial trends, payer follow-up, and collection activities to maximise reimbursement and reduce outstanding balances.
• Establish performance expectations, monitor KPIs, and conduct coaching, reviews, and corrective action.
• Analyse collection metrics, denial data, and payer trends to identify process improvement opportunities.
• Develop and implement collection strategies that improve recovery rates while maintaining compliance.
• Oversee escalation of complex payer issues, appeals, underpayments, and unresolved claims.
• Collaborate with Billing, Credentialing, Client Success, Payment Posting, Revenue Integrity, and Executive Leadership to resolve issues.
• Develop, maintain, and update departmental workflows, SOPs, and training materials.
• Conduct regular quality audits to ensure accuracy and compliance.
• Prepare and present performance reports, trends to senior leadership.
• Participate in client meetings to discuss performance and improvements.
• Support implementation of new clients, systems, payer initiatives, and process improvements.
• Drive initiatives to improve efficiency, automation, and revenue cycle performance.
• Perform other duties as assigned.

Skills

Medical billing

Insurance collections

Revenue cycle management

Team leadership

Data analysis

HIPAA compliance

Excel

Communication skills

Education

Bachelor's degree in business administration, Healthcare Administration, Finance, or related field

Equivalent combinations of education and relevant experience

Tools

Practice management systems

Clearinghouses

Revenue cycle software

Microsoft Excel

Job description

Quess Philippines Corporation in Ortigas, Pasig, Philippines seeks a Collections Manager to lead our healthcare collections department from an office-based site. You will maximise reimbursement, reduce accounts receivable, and drive revenue cycle performance while coaching the team and coordinating with internal and external stakeholders.

This night-shift position reports to the Senior Director of Collections and requires strong leadership, process improvement, and compliance with HIPAA and