Night-Shift Healthcare BPO Lead – Billing & Credentialing

Omega Healthcare Management Services Inc.; Cebu City; Presencial; PHP 670.000 - 1.004.000; Jornada completa

Descripción de la vacante

Omega Healthcare Management Services Inc. is seeking a Team Leader to oversee a healthcare/BPO team in Ortigas, Pasig. The role requires coaching, performance monitoring, and escalation handling to ensure quality service and compliance.

The ideal candidate has 3+ years in a team leadership capacity, strong healthcare account management experience, and the ability to drive improvements while coordinating with stakeholders. Night shifts are required.

Formación

• Bachelor's degree in any field.
• At least 3 years of experience as a Team Leader in a healthcare/BPO environment.
• Strong experience in healthcare account management.
• Background in patient accounts and customer service operations.
• Strong leadership, coaching, and stakeholder management skills.
• Willing to work night shift and be based in Ortigas, Pasig.

Responsabilidades

• Monitor team performance (attendance, productivity, quality, and compliance).
• Provide performance reports and updates using tracking tools.
• Deliver coaching and on-the-job training (billing, credentialing, healthcare processes).
• Handle escalations, including billing disputes, adjustments, and complex cases.
• Manage customer complaints and support issue resolution.
• Conduct performance reviews and provide actionable feedback.
• Address attendance, behavior, and performance issues.
• Ensure operational coverage, including handling calls when necessary.
• Oversee daily operations: workload distribution, productivity, and quality.
• Support hiring, onboarding, and development of team members.
• Identify process improvements and drive operational efficiency.

Conocimientos

Team leadership

Coaching

Stakeholder management

Customer service

Educación

Bachelor's degree

Herramientas

Tracking tools

Descripción del empleo

Omega Healthcare Management Services Inc. is seeking a Team Leader to oversee a healthcare/BPO team in Ortigas, Pasig. The role requires coaching, performance monitoring, and escalation handling to ensure quality service and compliance.

The ideal candidate has 3+ years in a team leadership capacity, strong healthcare account management experience, and the ability to drive improvements while coordinating with stakeholders. Night shifts are required.