Healthcare Collections Manager

Eastvantage Business Solutions Inc.; Eastern Manila District; On-site; PHP 1,000,000 - 1,200,000; Full time

Job summary

Eastvantage Business Solutions Inc. in Metro Manila is seeking a Collections Manager for Healthcare - Revenue Cycle Management.

You will lead the healthcare collections team, optimize reimbursement, reduce A/R, and ensure timely resolution of insurance and patient balances, while driving performance and compliance. The role requires 5+ years in medical billing or RCM and 3+ years supervisory experience; onsite for 6 months at St.

Qualifications

• Bachelor's degree in Business Administration, Healthcare Administration, Finance, or related field.
• At least 5 years of experience in medical billing, insurance collections, or Revenue Cycle Management.
• At least 3 years of supervisory or managerial experience leading healthcare collections teams.
• Familiarity with Medicare, Medicaid, commercial insurance, Workers' Compensation, and Managed Care.
• Experience with EHR, practice management systems, and revenue cycle software.
• Strong leadership, analytical, communication, and problem-solving skills.
• Proficiency in MS Office, particularly Excel.

Responsibilities

• Lead, coach, and manage the collections team to achieve productivity, quality, and financial targets.
• Oversee A/R aging, insurance follow-ups, denial management, appeals, and collection activities.
• Monitor KPIs and collection performance, identifying opportunities to improve recovery rates and cash flow.
• Handle escalated payer issues, underpayments, and unresolved claims.
• Ensure compliance with HIPAA, payer guidelines, and healthcare regulations.
• Collaborate with internal departments and clients to resolve collection-related concerns.
• Develop and improve workflows, SOPs, and collection strategies.
• Prepare operational reports and present performance updates to senior management.

Skills

Leadership

Analytical thinking

Communication

Problem solving

MS Excel

Education

Bachelor's degree in Business Administration/Healthcare Administration/Finance or related field

Tools

Excel

Job description

COLLECTIONS MANAGER

Account: Healthcare - Revenue Cycle Management

Position Overview

The Collections Manager will lead the healthcare collections team in optimizing reimbursement, reducing accounts receivable (A/R), and ensuring timely resolution of outstanding insurance and patient balances. This role oversees daily collection operations, drives team performance, ensures compliance, and implements strategies to improve overall revenue cycle efficiency.

Work Arrangement

• Work Schedule: 9:00 PM-6:00 AM (Manila Time)

• Work Setup: Onsite for the first 6 months, with a possible transition to hybrid setup in the future.

• Office Location: St. Francis Square, Ortigas Center, Pasig City

• Target Start Date: ASAP

Key Responsibilities

• Lead, coach, and manage the collections team to achieve productivity, quality, and financial targets.

• Oversee A/R aging, insurance follow-ups, denial management, appeals, and collection activities.

• Monitor KPIs and collection performance, identifying opportunities to improve recovery rates and cash flow.

• Handle escalated payer issues, underpayments, and unresolved claims.

• Ensure compliance with HIPAA, payer guidelines, and healthcare regulations.

• Collaborate with internal departments and clients to resolve collection-related concerns.

• Develop and improve workflows, SOPs, and collection strategies.

• Prepare operational reports and present performance updates to senior management.

Qualifications

• Bachelor's degree in Business Administration, Healthcare Administration, Finance, or a related field.

• At least 5 years of experience in medical billing, insurance collections, or Revenue Cycle Management (RCM).

• At least 3 years of supervisory or managerial experience leading healthcare collections teams.

• Strong knowledge of healthcare collections, A/R management, denial management, appeals, and insurance follow-ups.

• Familiarity with Medicare, Medicaid, commercial insurance, Workers' Compensation, and Managed Care.

• Experience with EHR, practice management systems, and revenue cycle software.

• Strong leadership, analytical, communication, and problem-solving skills.

• Proficiency in MS Office, particularly Excel.

• Home Health billing experience is an advantage.