Night-Shift Incident Commander, SaaS Production Ops

EviSmart; Taguig; On-site; PHP 2,009,000 - 3,348,000; Full time

Job summary

EviSmart seeks an Incident Commander to lead real-time recovery during live SaaS incidents. You decide recovery paths, direct Production Support and Engineering, and keep customers operational until restoration.

We value deep incident-management experience, systems thinking, and the ability to act decisively when data is incomplete. A cross-functional, high-stakes environment awaits the right candidate.

Qualifications

• Experience in incident management and production recovery.
• Ability to analyze complex systems and make defensible decisions.

Responsibilities

• Understand what is failing, determine fastest safe recovery path, and make the call.
• Direct the teams involved to recover production and keep the customer operational.
• Stay on it until production is restored and own the outcome.
• Coordinate with Engineering and Production Support as needed.

Skills

Incident management

Real-time decisions

SaaS operations

Root cause analysis

Job description

EviSmart seeks an Incident Commander to lead real-time recovery during live SaaS incidents. You decide recovery paths, direct Production Support and Engineering, and keep customers operational until restoration.

We value deep incident-management experience, systems thinking, and the ability to act decisively when data is incomplete. A cross-functional, high-stakes environment awaits the right candidate.