Night-Shift GDM Team Lead — Workday & HR Reporting

General Motors; Manila; Hybrid; PHP 900,000 - 1,500,000; Full time

Job summary

General Motors Philippines is seeking a Team Leader for the Global Data Management (GDM) team. You will lead a group of analysts delivering accurate HR data across North America and LATAM, focusing on Workday data management, benefits administration, and HR reporting.

This role combines people leadership with subject‑matter expertise, coaching, and ensuring SLA adherence, process governance, and continuous improvement in a night‑shift hybrid model.

Qualifications

• Bachelor’s degree in Human Resources, Business Administration, or a related field.
• Strong analytical, organizational, problem‑solving and decision‑making skills.
• Excellent written and verbal English communication skills.

Responsibilities

• Provide daily direction and prioritization for GDM Analysts across Workday, Benefits, and HR Reporting activities.
• Assign work, monitor queues, balance workloads, and ensure SLA, productivity, schedule adherence, and quality expectations are met.
• Conduct regular one‑on‑ones, provide timely feedback, recognize performance, and address development needs.
• Coach analysts on process execution, quality standards, documentation, and escalation judgement.
• Support onboarding, cross‑training, and upskilling; serve as a go‑to resource for complex cases.
• Review team performance dashboards, quality audit results, and operational trends to address gaps.

Skills

Workday data management

Benefits administration

HR reporting

ServiceNow case management

Coaching / team leadership

English communication

Workday HCM processes

Attention to detail

Education

Bachelor’s degree in Human Resources or related field

Tools

Workday

ServiceNow

Excel

SharePoint

Tableau

Power BI

Job description

General Motors Philippines is seeking a Team Leader for the Global Data Management (GDM) team. You will lead a group of analysts delivering accurate HR data across North America and LATAM, focusing on Workday data management, benefits administration, and HR reporting.

This role combines people leadership with subject‑matter expertise, coaching, and ensuring SLA adherence, process governance, and continuous improvement in a night‑shift hybrid model.