Team Leader, Global Data Management Operations

General Motors; Manila; Hybrid; PHP 900,000 - 1,300,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

General Motors Philippines is seeking a GDM Operations Team Leader to guide a night-shift team delivering HR operations across US/Canada and LATAM. You will serve as the SME for Workday data management, Benefits, and HR reporting, coaching analysts and ensuring data integrity.

You’ll bridge Manila PSC with LATAM partners, leveraging bilingual English/Spanish to enable effective collaboration and process alignment across regions.

Qualifications

• 2–3 years in HR Shared Services, HR Ops, or a People Services Center with GDM/Workday expertise.
• Experience as a team lead, senior analyst, or SME with coaching ability.
• Strong Workday HCM processing and ServiceNow knowledge.
• Able to work fixed night shift aligned with GMNA and LATAM hours.
• Excellent communication in a multicultural, matrix environment.

Responsibilities

• Provide day-to-day direction to a team of GDM Analysts; assign work, monitor queues, and ensure SLA adherence.
• Coach analysts on process execution, case quality, and escalation judgment; conduct 1:1s.
• Support onboarding and upskilling; serve as SME for complex cases.
• Monitor team performance via dashboards and quality audits; address gaps proactively.
• Lead LATAM coordination and governance discussions with cross-site partners.

Skills

GDM Workday

HR data mgmt

Team leadership

Bilingual EN/ES

SLA monitoring

Coaching

Tools

Workday

ServiceNow

Excel

Power BI

Tableau

SharePoint

MS Teams

Job description

Job Description

Sponsorship: GM DOES NOT PROVIDE IMMIGRATION-RELATED SPONSORSHIP FOR THIS ROLE. DO NOT APPLY FOR THIS ROLE IF YOU WILL NEED GM IMMIGRATION SPONSORSHIP (e.g., H-1B, TN, STEM OPT, etc.) NOW OR IN THE FUTURE.

Work Arrangement : This role is categorized as hybrid on night shift. This means the successful candidate is expected to report to the GM Philippines office as directed by the business, with remote flexibility on non-required onsite days. Night shift hours align with North American, Latin American, and GMIO business operations.

The Role

The Global Data Management (GDM) Operations Team Leader is a people leader within the Manila People Services Center (PSC), responsible for guiding a team of GDM Analysts delivering HR operational support across North America (US and Canada) and Latin America (LATAM) on the night shift. This role serves as the subject matter expert (SME) for Workday data management, Benefits administration, and HR reporting, and is the primary escalation point and coach for analysts in these service lines.

In addition to leading day-to-day operations, the Team Leader plays a critical role in bridging the Manila PSC with LATAM HR partners and PSC LATAM,leveragingbilingual English/Spanish fluency to enable effective collaboration, issue resolution, and process alignment across regions.

What You’ll Do

Team Leadership & Coaching

• Provide day-to-day direction to a team of GDM Analysts; assign work,monitorqueues, and ensure SLA adherence across Workday, Benefits, and HR Reporting service lines

• Coach analysts on process execution, case quality, and escalation judgment; conduct regular 1:1s and provide ongoing performance feedback

• Support onboarding and upskilling of new team members; serve as SME and go-to resource for complex or ambiguous cases

• Monitor team performance through ServiceNow dashboards and quality audit results;identifytrends and address gaps proactively

• Partner with the Supervisor to prepare for andparticipatein performance calibration discussions

Subject Matter Expertise (SME)

• Serve as the primary SME for GDM Workday task execution, including onboarding/offboarding transactions, job changes, pay group assignments,international assignment (IA) and localization actions, government ID updates, and EIB processing

• Act as SME for Benefits data management tasks, including benefit driver entry, disability administration (e.g., Canada S&A papers), and benefit continuation processing

• Ownexpertisein scheduled and ad hoc HR reporting (e.g.,manpower, absenteeism, overtime, and headcount reports), ensuring accuracy andtimelydelivery

• Review andvalidatecomplex or sensitive transactions before submission; provide peer-check oversight for the team

• Maintain and update Knowledge Articles and Standard Operating Procedures (SOPs); ensure the team is current on process changes

LATAM Partnership

• Serve as the point of contact for LATAM HR partners, People Operations, and PSC LATAM for GDM-related inquiries, escalations, and coordination

• Lead or support LATAM-specific process migrations, transitions, and go-live activities in partnership with Foundations Enablement and the PSC Operations team

• Facilitate communication between Manila analysts and LATAM stakeholders, translating process nuances and regional requirements into actionable team guidance

• Represent the Manila GDM team in LATAM governance calls, cross-site syncs, and stakeholder forums as needed

Operational Oversight

• Monitor daily volumes, SLA performance, and staffing coverage for the night shift; elevate risks to the Supervisorin a timely manner

• Coordinate with Workforce Management (WFM) on scheduling, shift coverage, and volume forecasting inputs

• Identifyrecurring errors or process gaps; drive root cause analysis and implement corrective actions

• Support continuous improvement initiatives, including input on ServiceNow enhancements, Workday Change Requests (WCRs), and automation opportunities

Stakeholder Communication

• Communicate proactively with COE partners, HR Business Partners, and PSC stakeholders on case status, process changes, and operational risks

• Translate business requirements and policy updates into clear team-level instructions and updated SOPs

• Represent the team in cross-functional discussions and operational forums, bringing data-backed insights and recommendations

Systems & Tools

• HRIS: Workday

• Case Management: ServiceNow

• Reporting: Microsoft Excel, SharePoint, Tableau, Power BI (as applicable)

• Collaboration: Microsoft Teams, Outlook, SharePoint

Your Skills & Abilities (Required Qualifications)

• Minimum 2–3 years of experience in HR Shared Services, HR Operations, or a People Services Center environment, withdemonstratedexpertisein GDM, Workday transactions, or HR data management

• Prior experience in a team lead, senior analyst, or SME capacity, withdemonstratedability to coach others and resolve complex cases

• Strong working knowledge of Workday HCM transaction processing and ServiceNow case management

• Ability to work on a fixed night shift schedule in alignment with GMNA and LATAM business hours

• Excellent communication and interpersonal skills; able to effectively manage up, across, and down in a matrixed, multicultural environment

• High attention to detail and a commitment to quality and data integrity

What Will Give You A Competitive Edge (Preferred Qualifications)

• Experience supporting HR processes across LATAM markets (Mexico, Colombia, Argentina, Chile, Peru, Ecuador, or similar)

• Familiarity with Benefits administration processes, including disability or leave-related data management

• Experience generating and distributing HR reports using Excel, SharePoint, or reporting tools

• Exposure to process improvement methodologies (e.g., Lean, Six Sigma) or knowledge management practices

• Experienceparticipatingin migrations, process transitions, or system go-lives

Leader Expectations

• Apply deep functionalexpertisein GDM, Workday, Benefits, and HR Reporting to guide team execution and resolve escalations independently

• Lead a team with accountability for output quality, SLA performance, and analyst development — receiving general direction from the Supervisor rather than detailed task-level guidance

• Build strong working relationships with COE partners and cross-site PSC counterparts, including PSC LATAM

• Contribute meaningfully to knowledge management, process documentation, and continuous improvement efforts

• Model GM Behaviors for the team and foster a psychologically safe, high-performance environment

GM Behaviors

• Own the Outcome — Takes accountability for team results and case quality; diagnoses root causes and drives solutions without waiting to be directed

• Lead as One Team — Bridges Manila and LATAM operations; collaborates across sites, COEs, and HR Tech to drive alignment and shared outcomes

• Be Inclusive — Creates an environment where analysts of all backgrounds feel supported;leveragesbilingual fluency to ensure LATAM partners feel heard and served

• Speak Fearlessly — Surfaces risks, gaps, and improvement ideas to leadership proactively and with data

• Move with Urgency — Keeps the team focused on SLAs andtimelyresolution, especially during peak volume or go-live periods

About GM

Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.

Why Join Us

We believe we all must make a choice every day – individually and collectively – to drive meaningful change through our words, our deeds and our culture. Every day, we want every employee to feel they belong to one General Motors team.

Non-Discrimination and Equal Employment Opportunities

General Motors is committed to being a workplace that is not only free of unlawful discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that providing an inclusive workplace creates an environment in which our employees can thrive and develop better products for our customers.

Accommodations

General Motors offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us or call us at 1-800-865-7580. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.