Night-Shift FinTech CSR | Multilingual & Detail-Driven

Troka Group Inc.

Makati

In loco

PHP 290.000 - 424.000

Tempo pieno

14 ore fa

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Descrizione del lavoro

Troka Group Inc. is seeking a dedicated night-shift customer support specialist to be among the first voices customers hear.

You will handle inquiries about transfers, payouts, fees, and app issues for clients worldwide, many working abroad, while upholding privacy and accuracy. This founding-team role emphasizes shaping scripts, improving processes, and ensuring secure, friendly service on a small desk in Makati.

Competenze

Minimum two years of customer service experience.
Fluent in English and Filipino.
Proficiency in Ilocano, Bisaya or Bicolano is highly preferred.
Experience with CRM, ticketing, chat and telephony tools.
College graduate minimum; bachelor’s degree is an advantage.
Willing to work permanent night shifts on-site in Makati City.

Mansioni

Handle customer enquiries by phone, email, live chat and in-app message during the night shift.
Assist customers with transfers and payouts, fees and exchange rates, registration and document verification, and app or account problems.
Log and handle complaints properly, in line with our Consumer Assistance Mechanism and BSP requirements.
Take reports of fraud and scams, act immediately to protect the customer’s account, and escalate without delay.
Keep accurate records, and handle customer documents and data in line with the Data Privacy Act.