Night-Shift Compliance & Case Support Specialist

Tigerux Agile Innovation; Taguig; On-site; PHP 446,000 - 781,000; Full time

Benefits offered by this job

Transportation Allowance

Rice Allowance

Leave Conversion Benefit

Sales Incentive

Performance Reviews

Government Mandated Benefits

HMO + 2 Dependents (Effective Day 1)

10% Night Differential

Job summary

Tigerux Agile Innovation in Taguig, Metro Manila, is seeking a Compliance Investigator to handle escalated employment rejections, potential undisclosed placements, and related investigations. You will review case histories and employment records, gather and verify documents, coordinate with external counsel, and negotiate recovery of outstanding fees while maintaining organized files.

The role requires clear communication with job seekers, clients, and employers, and a drive to improve

Qualifications

• Bachelor’s degree or high school diploma with 3+ years of professional experience.
• 4+ years in contact center, customer support, recruitment operations, or similar high volume customer-facing roles.
• Proven ability to handle sensitive and high-stakes conversations professionally.
• Fluent or native-level English communication skills, both written and verbal.
• Proven experience communicating and negotiating directly with US clients, employers, or legal representatives.
• Strong attention to detail and ability to conduct fact-based investigations.
• Experience in structured documentation, case management, or evidence-based decision-making, such as compliance, corporate audit, collections, claims, or dispute resolution.
• Strong organizational skills with the ability to manage multiple cases, documentation, and follow-ups.
• Proficient in CRM systems, spreadsheets or case management tools.
• Ability to work independently and exercise sound judgment in evolving environments.

Responsibilities

• Investigate escalated cases involving reported employment rejections and potential undisclosed placements.
• Review case histories, communications, and employment records to establish facts and identify compliance concerns.
• Gather and verify supporting documents, including employment contracts, offer letters, proof of employment, and tax records.
• Maintain accurate and well-organized case files, including timelines, communications, evidence, and findings.
• Engage with job seekers, clients, and employers to obtain information and resolve identified compliance concerns.
• Present investigation findings, supporting evidence, fee obligations, and escalation options clearly and professionally.
• Negotiate the recovery of outstanding placement fees and escalated unresolved cases when necessary.
• Coordinate with external legal counsel and prepare comprehensive case files for potential legal proceedings.
• Monitor cases through investigation, negotiation, legal escalation, and resolution, including recovered fees.
• Analyze recurring compliance issues and trends involving suspected undisclosed placements.
• Recommend improvements to case detection, documentation, investigation workflows, and escalation processes.
• Collaborate with Customer Support and cross-functional teams to strengthen case identification and compliance practices.

Skills

English communication

Attention to detail

Independent worker

Fact-based investigations

Negotiation

Communication with US clients/agents

Organizational skills

Education

Bachelor’s degree or high school diploma with 3+ years experience

Tools

CRM systems

Spreadsheets

Case management tools

Job description

Tigerux Agile Innovation in Taguig, Metro Manila, is seeking a Compliance Investigator to handle escalated employment rejections, potential undisclosed placements, and related investigations. You will review case histories and employment records, gather and verify documents, coordinate with external counsel, and negotiate recovery of outstanding fees while maintaining organized files.

The role requires clear communication with job seekers, clients, and employers, and a drive to improve