Compliance Investigator: Resolve Cases & Reclaim Fees

Tiger Ux; Taguig; On-site; PHP 500,000 - 700,000; Full time

Benefits offered by this job

Transportation Allowance

Rice Allowance

Leave Conversion Benefit

Sales Incentive

Performance Reviews

Government Mandated Benefits

HMO + 2 Dependents (Effective Day 1)

10% Night Differential

Job summary

Tiger Ux is seeking a detail-oriented Verification specialist to manage investigations, collect evidence, and negotiate outcomes with clients and employers. You will coordinate with legal teams and support complaint resolutions in a high-volume environment.

The role requires strong English communication, rigorous documentation, and the ability to handle sensitive conversations with US-based stakeholders. On-site work in Taguig is required.

Qualifications

• Bachelor’s degree or high school diploma with 3+ years of professional experience.
• 4+ years of experience in contact center, customer support, recruitment operations, or similar high-volume customer-facing roles.
• Proven ability to manage sensitive and high-stakes conversations professionally.
• Fluent or native-level English communication skills, both written and verbal.
• Proven experience communicating and negotiating directly with US clients, employers, or legal representatives.
• Strong attention to detail and the ability to conduct fact-based investigations.
• Experience in structured documentation, case management, or evidence-based decision-making in Compliance, Corporate Audit, Collections, Claims or Dispute resolution.
• Strong organizational skills and the ability to manage multiple cases, documentation, and follow-ups.
• Proficiency in CRM systems, spreadsheets, or case management tools.
• Ability to work independently and exercise sound judgment in evolving environments.

Responsibilities

• Review escalated post-rejection inquiries from job seekers.
• Investigate whether employer-reported rejections are consistent with the available facts.
• Identify cases where employment may have occurred despite a reported rejection.
• Review case history, communications, and available employment records.
• Identify patterns and indicators of potential placement-fee concealment.
• Communicate with job seekers and employers to obtain relevant documentation.
• Collect and review employment contracts, offer letters, proof of employment, tax forms, and related documents.
• Verify and organize evidence to establish whether employment occurred.
• Maintain complete and accurate case files for potential legal action.
• Ensure documentation clearly outlines facts, timelines, communications, and supporting evidence.
• Communicate with clients and employers regarding potential compliance violations.
• Explain findings, supporting evidence, fee recovery requirements, and escalation options clearly.
• Negotiate unpaid placement fees in a firm and professional manner.
• Manage sensitive and challenging conversations while maintaining professionalism.
• Escalate cases when voluntary resolution is not possible.
• Coordinate with external legal counsel once sufficient evidence has been collected.
• Provide legal counsel with complete case documentation, history, facts, and relevant context.
• Support legal efforts to recover unpaid placement fees.
• Monitor cases throughout investigation, negotiation, legal handoff, and resolution.
• Maintain accurate records of case statuses, outcomes, and fee recovery results.
• Identify recurring patterns involving repeat-offending employers.
• Analyze trends in potential concealment cases.
• Improve investigation and evidence-collection processes based on emerging patterns.
• Recommend enhancements to detection, documentation, and workflows.
• Collaborate with Customer Support and other teams to improve case escalation processes.

Skills

English proficiency

Fact-based investigations

Client communications

Attention to detail

Case management

Documentation

Independent work

CRM proficiency

Spreadsheets

Time management

Education

Bachelor’s degree

High school diploma

Tools

CRM systems

Spreadsheets

Case management tools

Job description

Tiger Ux is seeking a detail-oriented Verification specialist to manage investigations, collect evidence, and negotiate outcomes with clients and employers. You will coordinate with legal teams and support complaint resolutions in a high-volume environment.

The role requires strong English communication, rigorous documentation, and the ability to handle sensitive conversations with US-based stakeholders. On-site work in Taguig is required.