NEW27AT Account Specialist I - Amazon

JPMorgan Chase & Co.; Manila; Vor Ort; PHP 312.000 - 469.000; Vollzeit

Zusammenfassung

JPMorgan Chase & Co. is seeking a Specialist I in Account Service within our Philippines operations. You will be the first point of contact for clients, delivering exceptional service for a range of financial products.

The role emphasizes call handling, relationship building, and proposing practical solutions while following established processes in a busy call center setting. The position requires strong communication, empathy, and the ability to navigate multiple systems.

Qualifikationen

• Communication, information gathering, and decision-making skills.
• Customer interaction and support with 1 year experience in phone or face-to-face settings.
• Ability to manage complex customer interactions using empathy and sound judgment.
• Ability to adjust to new situations and navigate different cultural contexts.
• Adaptability in fast-paced, results-driven environments.
• Ability to learn products and systems quickly and seek feedback to improve.
• Proficient computer literacy, with experience using technology to solve problems.

Aufgaben

• May manage upwards of 100 calls daily, delivering comprehensive support for financial products.
• Interprets customer needs and delivers insights.
• Navigates multiple computer systems efficiently with resilience.
• Works independently and with the team to achieve goals.
• Follows regulatory and departmental procedures diligently.
• Takes ownership of customer interactions with empathy and respect.

Kenntnisse

Communication

Customer service

Multitasking

Empathy & judgment

Cultural adaptability

Problem solving

Learning ability

Computer literacy

Ausbildung

2-year college or equivalent

K-12 Curriculum

High school diploma + 1 year experience

2-year vocational/certificate program + 1 year experience

Tools

Computer systems

CRM systems

Jobbeschreibung

Job Information

• Job Identification 210800815
• Job Category Account Service
• Business Unit Consumer & Community Banking
• Locations 9th Avenue corner 38th Street, Uptown Bonifacio, Taguig City, National Cap Region, 1635, PH
• Job Schedule Full time
• Job Shift Variable

Job Description

At JPMorganChase, you'll be at the forefront of delivering exceptional customer service, where each day presents the same opportunities to make a meaningful difference. You'll engage in creative and exciting work, consistently offering innovative solutions and options to assist our valued customers. While the duties may be routine, your role remains dynamic and impactful, enabling you to build strong relationships and contribute to our business success.

As a Specialist I in Account Service at JPMorganChase, you will be the first point of contact for our clients, providing exceptional customer service for various financial products. Your role involves handling calls, building strong customer relationships, and offering innovative solutions to meet client needs. You'll thrive in a fast-paced call center environment, leveraging your communication, multitasking, and results-oriented skills. You will be working within a well-defined framework, performing routine tasks and following established procedures, with any non-standard issues referred to your supervisor.

Job Responsibilities

• May manage upwards of 100 calls daily, delivering comprehensive support for financial products
• Utilizes customer service expertise to interpret needs and deliver continuous insights
• Navigates multiple computer systems with efficiency, demonstrating adaptability and resilience
• Excels both independently and collaboratively, driving team success and achieving goals
• Follows all regulatory and departmental practices and procedures diligently
• Takes ownership of each customer interaction while treating them with respect and responding with empathy

Required qualifications, capabilities, and skills

• Communication, information gathering, and decision-making skills
• Customer interaction and support skills with at least 1 year of experience in phone or face-to-face settings, while being able to multitask with computer systems and work accurately
• Ability to manage complex customer interactions using empathy, composure, and sound judgment
• Ability to adjust to new situations and effectively navigate different cultural contexts and workplace environments
• Adaptability and efficiency in fast-paced, dynamic, and results-driven environments
• Ability to solve problems and effectively present and explain solutions
• Ability to learn products and systems quickly, embrace challenges as opportunities, and actively seek feedback to improve performance and achieve goals
• Proficient computer literacy skills, with experience in using technology to solve problems and communicate in a professional setting
• Completed at least 2 years in college or, Completed the K-12 Curriculum or,
• High school graduate with 1 year customer-interfacing work experience or,
• Completed a 2-year vocational/certificate course with 1 year customer-interfacing work experience

Preferred qualifications, capabilities, and skills

• Developing ability to use data to understand issues and opportunities
• Developing skills in using AI technology for automation and prompt writing

Work Schedule

Candidates must be willing and able to work schedules during our operating hours, which may include evenings and weekends, or night shifts/US-friendly shifts. This position requires that you attend trainings as scheduled. Training hours may not coincide with your regularly scheduled hours.