Network Support Engineer

HSN (Highpoint Service Network Corporation); Mandaluyong; On-site; PHP 300,000 - 460,000; Full time

Job summary

HSN (Highpoint Service Network Corporation) is seeking a customer-centric professional with strong networking knowledge to handle post-sales support for customers in the Philippines. You will address Wi-Fi, switches and routers issues by phone, email, and chat, collaborating with SI, resellers, and the global team to ensure high satisfaction.

The role requires native level local language and fluent English, plus willingness to work a flexible shift and continuously deepen network expertise

Qualifications

• Fluent in English and local language at a native level.
• Have network knowledge of switching, routing, wireless LAN, DCN, etc., have a deep understanding of a certain field of technology, and can reach or exceed the level of RCNP or HCNP, CCNP, and have CCIE or HCIE or similar certificates as a bonus.
• Have a good learning ability, can quickly complete the network technology knowledge learning.
• 3 years of working experience in the network industry will be a plus (or equivalent ability).
• Comply with the company's temporary shift schedule when needed.

Responsibilities

• Handle after-sales issues of customers by phone, email, chat, etc., including Wi-Fi/Switch/router and other product issues.
• Support the service needs of system integrators (SI), sub distributors, and resellers (value added resellers - Vads) in collaboration with the global team.
• Ensure customer satisfaction and maintain company brand image.
• Good communication and coordination skills, able to deal with customer comments, customer feedback, and customer complaints.

Skills

Networking knowledge

English fluent

Local language native

Education

RCNP/HCNP/CCNP/HCIE certification bonus

Job description

Technical knowledge or background should include network, switches, routers, etc. Comm skills should be 'fluent' (Technical/business level or at least C2) Local language should be 'native speaker'.

About the Role

Having a good sense of customer service, teamwork spirit, and study and research spirit can continue to learn and deepen in the technical field.

Responsibilities

• Handle after-sales issues of customers by phone, email, chat, etc., including Wi-Fi/Switch/router and other product issues.


• Support the service needs of system integrators (SI), sub distributors, and resellers (value added resellers - Vads) in collaboration with the global team.


• Ensure customer satisfaction and maintain company brand image.


• Good communication and coordination skills, able to deal with customer comments, customer feedback, and customer complaints.

Qualifications

• Fluent in English and local language at a native level.


• Have network knowledge of switching, routing, wireless LAN, DCN, etc., have a deep understanding of a certain field of technology, and can reach or exceed the level of RCNP or HCNP, CCNP, and have CCIE or HCIE or similar certificates as a bonus.


• Have a good learning ability, can quickly complete the network technology knowledge learning.


• 3 years of working experience in the network industry will be a plus (or equivalent ability).


• Comply with the company's temporary shift schedule when needed.

Required Skills

• Technical knowledge or background in networking.


• Fluent communication skills in English and local language.