Entry-Level Network & Security Service Delivery Engineer

Trends Group, Inc.; Makati; On-site; PHP 240,000 - 360,000; Full time

Job summary

Trends Group, Inc. seeks a Service Delivery Engineer to provide Level 1 operational support for network infrastructure and security technologies across client environments.

The role focuses on maintaining service availability, initial diagnosis, and incident response, with escalation to Level 2/3 teams as needed. Responsibilities include daily health checks, documentation upkeep, and support during maintenance windows.

Qualifications

• Bachelor's degree in Information Technology, ECE, Computer Science, or related field.
• Fresh graduate to 1 year of relevant experience in Network Operations or IT Infrastructure Support.
• Strong problem-solving and analytical skills.
• Excellent verbal and written communication.
• Valid driver's license with motorcycle eligibility.

Responsibilities

• Provide Level 1 operational support for network and security platforms.
• Perform daily health checks and operational monitoring.
• Maintain accurate documentation and service records.
• Escalate to Level 2/3 support when advanced intervention is required.
• Assist in incident response and service requests.

Skills

IT troubleshooting

Problem solving

Communication skills

Teamwork

Driver's license

Education

Bachelor's degree in Information Technology / ECE / CS

Job description

Trends Group, Inc. seeks a Service Delivery Engineer to provide Level 1 operational support for network infrastructure and security technologies across client environments.

The role focuses on maintaining service availability, initial diagnosis, and incident response, with escalation to Level 2/3 teams as needed. Responsibilities include daily health checks, documentation upkeep, and support during maintenance windows.