Network IT Admin

KCC Malls; Koronadal; On-site; PHP 360,000 - 600,000; Full time

Job summary

KCC Malls is seeking a Network Administrator - IT Operations to oversee reliable network services for its retail sites. You will manage routers, switches, firewalls, VPNs, and wireless networks across offices, warehouses, and stores.

The role requires a 1+ year background in network admin, strong TCP/IP knowledge, and excellent communication. Travel to branches for on-site support and after-hours incident handling may be required.

Qualifications

• Bachelor's degree in a computer-related field.
• Minimum of 1 year experience in Network Administration or IT Infrastructure Support.
• Strong knowledge of TCP/IP, LAN, WAN, VLAN, VPN, DHCP, DNS, NAT, Routing, and Switching.
• Experience configuring routers, switches, wireless APs, and firewalls.
• Familiarity with Windows Server, AD, virtualization, cloud networking, and backups is an advantage.
• Experience supporting multi-site or retail network environments is an advantage.
• Ability to diagnose and resolve network performance and connectivity issues efficiently.
• Strong documentation and reporting skills.
• Excellent written and verbal communication skills.

Responsibilities

• Install, configure, maintain, and monitor network infrastructure across offices, warehouses, and stores.
• Ensure stable, secure, and high-performing network services across all sites.
• Perform health checks, firmware updates, backups, and preventive maintenance.
• Monitor utilization and performance to preempt bottlenecks.
• Support POS systems, ERP, inventory, CCTV, biometrics, and other critical apps.
• Coordinate with ISPs and vendors to resolve connectivity within SLAs.
• Design and deploy network infrastructure for new store openings and expansions.
• Maintain network diagrams, IP inventories, and technical documentation.

Skills

Networking fundamentals

Documentation

Communication skills

Troubleshooting

Education

Bachelor's Degree in Computer Engineering, IT, CS, Electronics Eng or related

Tools

Routers & switches

Windows Server & AD

Cloud networking

Job description

• Bachelor's Degree in Computer Engineering, Information Technology, Computer Science, Electronics Engineering, or any related computer course.
• Minimum of 1 years of experience in Network Administration, or IT Infrastructure Support.
• Strong knowledge of TCP/IP, LAN, WAN, VLAN, VPN, DHCP, DNS, NAT, Routing, and Switching.
• Experience configuring and managing network devices such as routers, switches, wireless access points, and firewalls.
• Knowledge of network security principles, monitoring tools, and access control.
• Familiarity with Windows Server, Active Directory, virtualization, cloud networking, and backup solutions is an advantage.
• Experience supporting multi-site or retail network environments is an advantage.
• Ability to diagnose and resolve network performance and connectivity issues efficiently.
• Strong documentation and technical reporting skills.
• Excellent written and verbal communication skills.
• Ability to explain technical issues and solutions clearly to non-technical users and management.
• Strong analytical, troubleshooting, and problem-solving skills.
• Hardworking, proactive, highly organized, and customer-service oriented.
• Willing to travel to company branches and provide after-hours support during critical incidents when necessary.
• Willing to continuously learn new technologies and industry best practices.
• Understands that network availability directly impacts business operations and customer service.

RESPONSIBILITIES

Network Infrastructure Management

• Install, configure, maintain, and monitor network infrastructure including routers, switches, firewalls, wireless networks, VPNs, and internet connectivity.
• Ensure stable, secure, and high-performing network services across all offices, warehouses, and retail stores.
• Perform routine health checks, firmware updates, configuration backups, and preventive maintenance on all network devices.
• Monitor network utilization and performance to identify bottlenecks before they impact business operations.
• Maintain high network availability and minimize downtime through proactive monitoring and maintenance.

Business Operations Support

• Ensure uninterrupted network connectivity supporting POS systems, ERP applications, inventory systems, CCTV, biometrics, communication platforms, and other critical business applications.
• Coordinate with Internet Service Providers (ISPs) and vendors to resolve connectivity issues within agreed service levels.
• Support and maintain new store openings, renovations, relocations, and business expansion projects by designing and deploying reliable network infrastructure.
• Recommend infrastructure improvements that enhance operational efficiency and business productivity.

Network Security

• Implement and maintain network security policies, firewall rules, VPN access, and user access controls.
• Monitor network security events and respond promptly to potential threats or vulnerabilities.
• Ensure compliance with company security standards and IT policies.
• Assist in disaster recovery planning and business continuity initiatives.
• Maintain secure remote connectivity for authorized employees and branch locations.

Monitoring and Incident Management

• Continuously monitor network performance using appropriate monitoring tools.
• Diagnose and resolve network outages, slow performance, and connectivity issues within target response times.
• Escalate critical infrastructure incidents to senior network engineers or vendors when necessary.
• Perform root cause analysis and recommend permanent corrective actions for recurring issues.

Documentation and Compliance

• Maintain accurate network diagrams, IP address inventories, device configurations, ISP information, and technical documentation.
• Document incidents, changes, maintenance activities, and infrastructure upgrades.
• Prepare regular reports on network performance, uptime, capacity utilization, and infrastructure health.
• Ensure proper documentation supports audits, compliance requirements, and future expansion.

Business Improvement and IT Enablement

• Continuously evaluate emerging networking technologies that can improve business operations.
• Recommend infrastructure upgrades based on business growth, operational requirements, and future expansion.
• Collaborate with IT Operations, Technical Support, Security, Asset Management, and business units to deliver technology solutions aligned with organizational objectives.
• Proactively identify opportunities where technology can improve efficiency, reduce downtime, strengthen security, and enhance the customer experience.

KEY COMPETENCIES

• Network Security
• Firewall Management
• Routing and Switching
• Wireless Network Management
• VPN Administration
• Network Monitoring and Performance Tuning
• Infrastructure Documentation
• Disaster Recovery and Business Continuity
• Vendor and ISP Management
• Technical Troubleshooting
• Analytical Thinking
• Customer Service Orientation
• Communication and Stakeholder Coordination
• Business Process Understanding

SUCCESS PROFILE

A successful Network Administrator - IT Operations ensures that the company's network infrastructure is secure, reliable, and scalable, enabling uninterrupted retail operations across all branches. Rather than simply resolving network issues, the role proactively identifies risks, recommends improvements, and partners with business units to ensure technology supports operational excellence, business growth, and an exceptional customer experience.