Network Controller (Office-Based)

Resourcestaff; Central Luzon; On-site; PHP 500,000 - 750,000; Full time

Benefits offered by this job

HMO Coverage from Day 1

Employee referral incentive program

Health insurance

Opportunities for promotions

Paid training and development

Transportation service provided

Transportation service provided

Inclusive, supportive and fun company

Job summary

A global staffing solutions company based in Central Luzon is seeking an experienced Network Controller to manage real-time performance of bus services for a public transport network in Australia. Responsibilities include monitoring operations, coordinating schedules, and using AI systems for efficient service management. Successful candidates will travel to Australia for training. Ideal candidates should have at least 2 years of operations experience, strong multitasking skills, and be fluent in English. Night shifts and rotational schedules are required.

Qualifications

• Minimum 2 years of experience in real-time operations or control center roles.
• Proven decision-making ability in time-sensitive operational settings.
• Willing to travel to Australia for onboarding.
• Holds a valid passport and willing to travel to Australia for onboarding.

Responsibilities

• Monitor transport services in real time using AI-automated systems.
• Allocate buses and drivers based on schedules and needs.
• Identify disruptions and coordinate timely responses.
• Maintain accurate operational logs and ensure compliance with incident protocols.
• Interpret AI-generated reports and use data to inform quick decisions.
• Collaborate with the Australian team and fellow Network Controllers to ensure 24/7 coverage.
• Participate in an initial onshore training program in Australia to gain critical route and network insight.
• Respond to safety incidents and duress calls.

Skills

Real-time operations experience

Excellent computer literacy

Strong multitasking skills

Fluent in English

Tools

Dashboards

Scheduling systems

Monitoring platforms

Job description

About the job Network Controller (Office-Based)

RSS is seeking for an experienced Network Controller to join our established team. In this role, the successful candidate will be required to work closely with clients and stakeholders.

This role is based in Clark Pampanga.

About us

RSS are dedicated to establishing ourselves as a forefront leader in the resourcing sector globally and we are committed to consistently delivering exceptional value to our clients. Our focus extends beyond excellence in products and services; we prioritize fostering employee satisfaction, cultivating trust, and perpetually innovating to elevate the overall experience for our stakeholders.
https://resourcestaff.com.au/

Why choose us?

• HMO Coverage from Day 1: Includes one FREE dependent.
• Employee referral incentive program
• Government contributions Social Security System, PhilHealth, Pag-Ibig, TIN
• Health insurance
• Opportunities for promotions within RSS
• Paid training and development
• Transportation service provided
• Inclusive, supportive and fun company culture.

Position Summary

Join the Central Control Room (CCR) team supporting a major public transport network in Australia. As a Network Controller, you'll oversee the real‑time performance of bus services, coordinate driver and vehicle allocations, and respond to service disruptions using AI‑powered, automated systems.

This role is voice-radio based, you'll work with advanced computer systems that integrate real‑time GPS, scheduling, and operations platforms. You'll operate during overnight and quiet-hour shifts (initially 7:00 PM 3:00 AM PH time) to ensure round-the‑clock service continuity.

Successful candidates will be flown to Australia for initial training and onboarding, including a hands‑on immersion into the physical transport network, a key opportunity to gain first‑hand operational knowledge and network familiarity.

Key Responsibilities

• Monitor transport services in real time using AI‑automated systems and dashboards.
• Allocate buses and drivers based on rostered schedules and service requirements.
• Identify disruptions and coordinate timely responses, escalating when necessary.
• Maintain accurate operational logs and ensure compliance with incident protocols.
• Interpret AI-generated reports and use data to inform quick decisions.
• Collaborate with the Australian team and fellow Network Controllers to ensure seamless 24/7 coverage.
• Participate in an initial onshore training program in Australia to gain critical route and network insight.
• Respond to safety incidents and duress calls.

Requirements

• Minimum 2 years of experience in real‑time operations, fleet dispatch, or control center roles.
• Excellent computer literacy comfortable with dashboards, scheduling systems, and monitoring platforms.
• Strong multitasking skills and ability to remain composed under pressure.
• Proven decision‑making ability in time-sensitive, live operational settings.
• Fluent in written and spoken English.
• Willing and able to work night shifts, rotating rosters, and weekends.
• Holds a valid passport and willing to travel to Australia for onboarding.

Nice to Have

• Dispatchers or Fleet Coordinators from logistics, courier, or ride‑hailing industries.
• Real‑Time Analysts (RTA) from BPO Workforce Management or service delivery teams.
• Command Center Operators from telco, transport, or infrastructure sectors.
• Traffic, logistics, or public transport scheduling roles in control environments.
• Self‑directed, with high attention to detail.
• Adaptable to change and fast learner with complex systems.
• Calm, methodical approach under high operational stress.
• Driven by process, compliance, and service continuity.

Please note, only shortlisted candidates will be contacted to discuss their application.