System & Network Engineer (Level-I) (Remote)

Prime System Solutions; Philippines; Remote; PHP 420,000 - 900,000; Full time

Benefits offered by this job

Work From Home Setup

HMO Coverage

Government-Mandated Benefits

Career Growth Opportunities

Job summary

A technology solutions provider in the Philippines is seeking a System and Network Engineer to manage IT infrastructure across diverse client environments. This role involves network and system administration, security management, and technical support. Ideal candidates should have extensive experience with Microsoft 365 and firewall technologies. The position offers a flexible work-from-home setup, health insurance, and career growth opportunities, making it suitable for professionals looking to enhance their skill set while enjoying a balanced work life.

Qualifications

• 3+ years of experience in network and server management.
• Proven capabilities in troubleshooting various IT systems.
• Hands-on expertise in firewall technologies and VPN solutions.
• Strong experience with virtualization platforms and server environments.
• Proficiency with ticketing and remote management tools.

Responsibilities

• Administer client network infrastructures including firewalls and routers.
• Monitor and manage security protocols and systems.
• Provide Level 1 and Level 2 technical support effectively.
• Implement and maintain VPNs and security configurations; disaster recovery planning.
• Provide Level 1-2 support; use remote tools to diagnose and resolve issues.
• Collaborate with teams and document configurations and resolutions in ticketing systems.
• Monitor performance and report uptime and security incidents.

Skills

Network and System Administration

Technical Support

Security Management

Problem Solving

Fast-paced environment

Education

3+ years as System and Network Administrator

2+ years in technical support

VMware VCP

Tools

VMWare

Microsoft 365

ConnectWise

Azure

Azure

Active Directory

VPN (Cisco AnyConnect, Fortinet, Meraki)

ConnectWise

Kaseya

ServiceNow

DNS/DHCP/TCP/IP

Job description

The System and Network Engineer is responsible for overseeing, managing, and maintaining IT infrastructure across multiple client environments. This role involves providing technical expertise in system and network administration to ensure seamless operation and security of both on-premises and cloud-based systems. The System and Network Administrator will manage a broad range of systems, including networking equipment, servers, firewalls, virtualization technologies, and cloud services, and provide comprehensive support to ensure business continuity and optimal performance.

Key Responsibilities

• Network and System Administration:
  • Administer and maintain client network infrastructures, including routers, switches, firewalls, and wireless technologies from vendors such as Cisco, SonicWall, Palo Alto, Juniper, F5, HP, and Aruba
  • Manage and maintain server environments, both on-premises and in the cloud, using Windows Server (2008-2022) and virtualization technologies such as VMWare and Hyper‑V
  • Support and administer Microsoft 365, Active Directory, and Azure environments, including user management, group policies, and cloud-based services
  • Implement and maintain firewalls and VPN solutions such as Cisco AnyConnect, Meraki, SonicWall, and Fortinet to ensure secure remote access and data protection
• Security and Compliance:
  • Monitor, configure, and manage security protocols, including intrusion detection/prevention systems, firewalls, and anti‑virus solutions
  • Perform regular security assessments, vulnerability scans, and patch management to ensure compliance with security best practices
  • Work with clients to develop and implement disaster recovery and business continuity plans
• Support and Troubleshooting:
  • Provide Level 1 and Level 2 technical support for system, network, and application issues
  • Use remote management tools to diagnose and resolve issues in a timely manner, ensuring minimal disruption to client operations
  • Troubleshoot problems across various client environments, ranging from simple desktop issues to complex network problems
• Virtualization and Cloud Services:
  • Administer VMWare environments, including the installation, configuration, and maintenance of virtual servers
  • Provide expertise in cloud services, particularly Azure, to support client needs for scalable and resilient infrastructure
• Collaboration and Ticket Management:
  • Collaborate with internal and external teams to provide effective IT solutions and support
  • Utilize ticketing systems such as ConnectWise, Kaseya, and ServiceNow to track, manage, and resolve support requests in an organized and timely manner
  • Ensure proper documentation of all configurations, troubleshooting efforts, and solutions in the ticketing system
• Monitoring and Reporting:
  • Proactively monitor network and system performance, using monitoring tools to detect and resolve potential issues before they impact client operations
  • Provide regular reports on system performance, uptime, and security incidents to management and clients

Requirements

• 3+ years of experience as a System and Network Administrator, with a proven track record of installing, configuring, maintaining, and troubleshooting network and data center technologies
• 2+ years of experience in a helpdesk or technical support role, providing frontline support and resolving issues via ticketing systems
• Expertise in Microsoft 365, Active Directory, and Azure cloud platforms, including advanced user and group management, permissions, and cloud services administration
• In-depth knowledge of firewall technologies and VPN solutions such as Cisco AnyConnect, Meraki, SonicWall, and Fortinet, with hands‑on experience configuring and troubleshooting these systems
• Strong proficiency in VMWare and other virtualization platforms, including virtual machine setup, maintenance, and performance tuning
• Experience managing Windows desktop and server environments (2008-2022), with a strong understanding of patch management, updates, and system hardening
• Proficiency with ticketing and remote management tools such as ConnectWise, Kaseya, ServiceNow, and other similar platforms
• Solid understanding of networking protocols, including TCP/IP, DNS, DHCP, and VPN configurations
• Strong problem‑solving skills, with the ability to work efficiently in a fast‑paced environment and manage multiple client systems simultaneously

Preferred Qualifications

• Experience with monitoring tools and network management platforms for proactive system maintenance and issue detection
• Familiarity with additional virtualization technologies like Hyper‑V
• Strong understanding of disaster recovery planning and implementation
• Certification in relevant areas such as Microsoft, Cisco, or VMware (e.g., MCSA, CCNA, VCP)

Benefits

• Work From Home Setup Enjoy the comfort and flexibility of working remotely, helping you maintain a better work‑life balance while staying productive.
• Collaboration with Diverse Teams Work with professionals from different cultures and backgrounds, enhancing your communication skills and global exposure.
• HMO Coverage Receive health insurance benefits to support your well‑being and provide peace of mind.
• Government‑Mandated Benefits Includes SSS, PhilHealth, and Pag‑IBIG contributions in compliance with local regulations.
• Career Growth Opportunities Gain exposure to international standards, tools, and best practices that support your professional development