L3 Technical Engineer

IT by Design Philippines Inc.

Taguig

On-site

PHP 900,000 - 1,300,000

Full time

14 days+

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Benefits offered by this job

HMO coverage from Day 1

Annual bonus potential

Life Insurance

Pet Insurance

Night Shift Differential

Holiday Pay

SSS/PhilHealth Pag-IBIG

13th Month Pay

Meals provided

Job summary

IT by Design Philippines Inc. is seeking a Senior Technical Engineer to join our Service Delivery team. You will act as a senior escalation point, handle advanced server, network, cloud, and security issues, and mentor junior engineers.

You will manage Windows Server environments, 365 services, migrations, and cloud workloads across Azure and AWS while supporting Cisco/Meraki devices and backup solutions. Onsite work in Metro Manila is expected.

Qualifications

Bachelor's degree in Information Technology, Computer Science, or equivalent work experience.
Minimum of 5 years of experience in Systems Engineering, Infrastructure Support, or Managed IT Services (MSP).
Strong expertise with Windows Server (2016/2019/2022), Active Directory & Group Policy, Microsoft 365 Administration, Exchange Online, SharePoint Online, Microsoft Azure, AWS, Cisco Networking, Cisco Meraki, VPN Technologies, Firewalls, Routing & Switching, VLAN Configuration, DNS, DHCP & TCP/IP, Virtualization (Hyper-V/VMware), Backup & Disaster Recovery, Endpoint Security, Patch Management.
Experience with Kaseya, Barracuda, IT Glue, Datto, Acronis, and LogMeIn is highly desirable.
Excellent troubleshooting, analytical, and problem-solving skills.
Strong verbal and written communication skills to explain technical concepts to non-technical users.

Responsibilities

Serve as the primary escalation point for Level 2 and Level 3 technical issues.
Diagnose and resolve complex server, network, cloud, and security-related incidents.
Administer and support Windows Server environments, including AD, Group Policy, DNS, DHCP, File/Print Services, and Group Management.
Manage Microsoft 365, Exchange Online, SharePoint, and Microsoft Teams administration.
Perform Microsoft 365 and Azure migrations, including Exchange Online migrations.
Deploy, configure, and support Azure and AWS cloud infrastructure.
Configure Cisco networking equipment, including switching, routing, VLANs, VPNs, wireless networks, and firewalls.
Administer Cisco Meraki firewalls, switches, wireless APs, SD-WAN, and VPN solutions.
Support virtualization platforms and enterprise server environments.
Manage backup and disaster recovery solutions (Datto, Acronis, Chartec).
Perform patch management, endpoint security administration, and vulnerability remediation.
Utilize RMM/documentation platforms to support managed environments.
Mentor junior engineers and provide technical guidance to the Service Desk team.
Deliver exceptional customer service while maintaining SLA compliance.

Skills

Escalation handling

Windows Server

Microsoft 365

Azure

Networking

Virtualization

Security

Documentation

Mentoring

Education

Bachelor's degree in IT/CS

Tools

Kaseya

Datto

Acronis

IT Glue

LogMeIn

Barracuda

Job description

Senior Technical Engineer

Department: Service Delivery
Reports To: Training Team
Work Model: Work From Office (Onsite)
Shift: Rotational EST Shifts

About the Role

We are looking for a highly skilled Senior Technical Engineer to join our Service Delivery team. In this role, you will provide advanced technical support, infrastructure administration, and cloud solutions while serving as a senior escalation point for complex technical issues. You will work closely with clients, mentor junior engineers, and contribute to the successful delivery of infrastructure projects and managed IT services.

If you have extensive experience supporting Windows Server, Microsoft 365, Azure, networking, virtualization, and enterprise security in a fast-paced MSP or enterprise environment, we'd like to hear from you.

What You'll Do

Serve as the primary escalation point for Level 2 and Level 3 technical issues.
Diagnose and resolve complex server, network, cloud, and security-related incidents.
Administer and support Windows Server environments, including Active Directory, Group Policy, DNS, DHCP, File Services, Print Services, and Group Management.
Manage Microsoft 365, Exchange Online, SharePoint, and Microsoft Teams administration.
Perform Microsoft 365 and Azure migrations, including Exchange Online migrations.
Deploy, configure, and support Azure and AWS cloud infrastructure.
Configure and troubleshoot Cisco networking equipment, including switching, routing, VLANs, VPNs, wireless networks, and firewalls.
Administer Cisco Meraki firewalls, switches, wireless access points, SD-WAN, and VPN solutions.
Support virtualization platforms and enterprise server environments.
Manage backup and disaster recovery solutions, including Datto, Acronis, and Chartec.
Perform patch management, endpoint security administration, and vulnerability remediation.
Utilize Kaseya, IT Glue, LogMeIn, and other RMM/documentation platforms to support managed environments.
Perform root cause analysis and implement permanent corrective solutions.
Maintain accurate technical documentation and client environment records.
Support infrastructure implementations, upgrades, and technology refresh projects.
Mentor junior engineers and provide technical guidance to the Service Desk team.
Deliver exceptional customer service while maintaining SLA compliance.

Required Qualifications

Bachelor's degree in Information Technology, Computer Science, or equivalent work experience.
Minimum of 5 years of experience in Systems Engineering, Infrastructure Support, or Managed IT Services (MSP).
Strong expertise with:
- Windows Server (2016/2019/2022)
- Active Directory & Group Policy
- Microsoft 365 Administration
- Exchange Online
- SharePoint Online
- Microsoft Azure
- AWS
- Cisco Networking
- Cisco Meraki
- VPN Technologies
- Firewalls
- Routing & Switching
- VLAN Configuration
- DNS, DHCP & TCP/IP
- Virtualization (Hyper-V and/or VMware)
- Backup & Disaster Recovery
- Endpoint Security
- Patch Management
Experience with Kaseya, Barracuda, IT Glue, Datto, Acronis, and LogMeIn is highly desirable.
Excellent troubleshooting, analytical, and problem-solving skills.
Strong verbal and written communication skills with the ability to explain technical concepts to non-technical users.

Preferred Certifications

Required

CompTIA Network+ or CompTIA Security+

Preferred

CCNA
Microsoft Certified: Azure Administrator Associate
CISSP
CCSP
AWS Certified Solutions Architect – Associate

What We're Looking For

Strong ownership and accountability.
Excellent customer service and relationship-building skills.
Ability to thrive under pressure and manage multiple priorities.
Strong analytical and critical thinking abilities.
Passion for learning new technologies.
Team player with mentoring and leadership capabilities.
Detail-oriented with excellent documentation skills.
Self-driven, proactive, and solution-focused.

Why Join IT by Design?

At IT by Design, you'll be part of a collaborative, high-performing team that values innovation, continuous learning, and career growth. You'll work with modern technologies, support diverse client environments, and have opportunities to expand your technical expertise while making a meaningful impact.

Benefits