Network Administrator (Fully Remote - Philippines)

Intelligent Technical Solutions; Philippines; Remote; PHP 1,435,000 - 1,719,000; Full time

Benefits offered by this job

Health Plans/HMO

Life Insurance

PTO 15 days

Night Shift Bonus

Training & Certification

Company holidays

Job summary

Intelligent Technical Solutions is seeking a senior Network and Systems Administrator to lead proactive monitoring, automation, and high-quality service delivery. You will drive incident reduction, mentor technicians, and maintain robust documentation.

The role requires five+ years in IT support or admin, expertise with Windows Server, VMware/Hyper-V, Microsoft 365, VPNs and firewalls, plus scripting in PowerShell, Python, or Bash. This is a full-time remote position based in the Philippines.

Qualifications

• Minimum of five years of experience in IT support, systems administration, or a related technical role.

Responsibilities

• Design, implement, and refine processes for handling proactive service alerts (patching, disk space, antivirus, hardware/software alerts).
• Serve as a Tier 3 escalation point for technicians, engineers, and operational teams.
• Develop and maintain automation scripts and tools to reduce manual workloads.
• Create and maintain SOPs, knowledge base entries, and technical guidelines.
• Review closed tickets for resolution accuracy, documentation quality, and customer satisfaction.
• Partner with service managers and operations leaders to align technical initiatives with business objectives.

Skills

Technical leadership

Tier 3 escalation

Windows Server admin

Networking & VPNs

VMware/Hyper-V

Microsoft 365 admin

Documentation

Problem solving

Mentoring

Scripting automation

Tools

PowerShell

Python

Bash

ConnectWise PSA

RMM platforms

Job description

Job Description

The Proactive Team Network Administrator serves as a senior technical resource, responsible for managing escalations, driving automation, and ensuring high-quality proactive service delivery. This role focuses on reducing operational noise through automation, maintaining robust documentation, and mentoring technicians to elevate technical performance and client satisfaction.

Job Responsibilities

Proactive Monitoring & Alerts

• Design, implement, and refine processes for handling proactive service alerts (patching, disk space, antivirus, hardware/software alerts).
• Ensure alerts are actionable, efficient, and tied to measurable KPIs.
• Proactively address recurring issues to minimize escalations and maintain high service standards.

Mentorship & Escalation Support

• Serve as a Tier 3 escalation point for technicians, engineers, and operational teams.
• Partner with Team Leads and managers to identify skill gaps and develop technicians into Tier 2-level engineers.
• Deliver technical training, knowledge-sharing sessions, and hands-on guidance to improve technical competency across teams.

Automation & Scripting

• Develop and maintain automation scripts and tools to reduce manual workloads.
• Lead adoption of automation best practices across the team.

Documentation

• Create and maintain SOPs, knowledge base entries, and technical guidelines.
• Ensure documentation meets internal standards and industry best practices.

Quality Assurance

• Review closed tickets for resolution accuracy, documentation quality, and customer satisfaction.
• Identify process gaps and implement continuous improvements.

Collaboration & Strategy

• Partner with the Proactive Service Manager and operations leaders to align technical initiatives with business objectives.
• Collaborate cross-functionally to ensure seamless integration of proactive solutions.

Job Qualifications

Required

• Demonstrated technical leadership experience within an IT services, cybersecurity, systems administration, network administration, or similar technical support environment.
• Proven expertise in handling Tier 3 escalations across diverse server environments, including setup, configuration, administration, and troubleshooting.
• Strong experience administering Windows Server environments, including Active Directory, Group Policy, DNS, DHCP, and related infrastructure services.
• Strong background in networking, with hands-on experience configuring and troubleshooting VPNs, VLANs, firewalls, switches, and network connectivity issues.
• Experience supporting and troubleshooting virtualization platforms, including VMware vSphere and/or Microsoft Hyper-V.
• Experience supporting and administering Microsoft 365 environments.
• Demonstrated ability to develop, maintain, and manage technical documentation, standards, and operational procedures.
• Excellent problem-solving, root-cause analysis, and technical project leadership skills.
• Strong interpersonal and communication abilities to mentor technicians and collaborate effectively across teams.
• Minimum of five years of experience in IT support, systems administration, network administration, or a related technical role.
• Working knowledge of scripting and automation technologies such as PowerShell, Python, Bash, or similar tools.

Preferred

• Experience working within a Managed Service Provider (MSP) or Managed Security Service Provider (MSSP) environment
• Hands-on administration with ConnectWise PSA and RMM platforms.

Job KPIs

• Tech Utilization.
• Proactive Ticket Volume and Age- Track and optimize ticket counts.
• Proactive Alerts Documentation %.
• Automated Resolution Rate - Increase percentage of tickets resolved through automation.
• Time to Resolution (TTR) For escalated tickets.

Job Requirements

• A home office set up that meets the following:

• Computer: A working computer with a minimum of 8GB RAM and one of the following:
  • Windows 11 with an Intel i5 or i7 (8th generation or newer), or
  • AMD Ryzen 5 or 7 (2000 series or newer), or
  • macOS 12 or newer.
• Internet: Stable internet connection with at least 5 Mbps download and upload speeds.
• Audio Equipment: A quality headset with a noise-cancellation feature for meetings.
• Mobile Device: A smartphone capable of installing the Microsoft Authenticator app.
• Webcam: An HD webcam for video calls.
• 2nd Monitor.
• UPS (Uninterruptible Power Supply) if using a desktop (Not needed if using a laptop).

• A very strong cultural fit the ITS way (Our core values will be discussed during the interview).
• Excellent command of the English language both spoken and written
• Able to work full time 40 hours a week:
  • Schedule will be finalized after the training period, with shifts outside the regular business hours.
• Able to pass our online behavior and cognitive assessments.
• Preferably have at least 2 of the following certifications: CompTIA A+, CompTIA Network+, CompTIA Security+, 3cx Basic Certified Engineer.
• Able to provide NBI Clearance (for PH applicants).

Compensation

Pay rate starts at Php141,300 and may vary by experience and location.

Benefits

• Comprehensive Health Plans / HMO (Employee & Dependent/s).
• Life Insurance.
• Flexible Benefit Reimbursement (Dental/Vision/Mental Health/Wellness/Government Contributions).
• Paid Time Off (starts at 15 days per year).
• Maternity/Paternity Leave.
• Paid US Holiday.
• Night Shift Bonus.
• Salary Advancement/Loan.
• Health & Wellness Program.
• Company-paid training and certification.