Network Administrator (Fully Remote - Philippines)

Intelligent Technical Solutions; Manila; Remote; PHP 1,435,000 - 1,719,000; Full time

Benefits offered by this job

Comprehensive Health Plans / HMO

Life Insurance

Flexible Benefit Reimbursement

Paid Time Off

Maternity/Paternity Leave

Paid US Holiday

Night Shift Bonus

Salary Advancement/Loan

Health & Wellness Program

Company-paid training and certif.

Job summary

Intelligent Technical Solutions is seeking a Proactive Team Network Administrator to drive automation, mentor engineers, and manage Tier 3 escalations. The role focuses on reducing operational noise through automation, maintaining robust documentation, and ensuring high-quality service delivery.

The position requires strong Windows Server, networking, and virtualization skills, plus experience with ConnectWise PSA and RMM platforms. A home office setup and full-time schedule are expected.

Qualifications

• Demonstrated leadership in IT services, cybersecurity, systems or network administration.
• Proven expertise handling Tier 3 escalations across server environments.
• Strong Windows Server administration (AD, DNS, DHCP, GP).
• Solid networking experience (VPNs, VLANs, firewalls, switches).
• Experience with virtualization: VMware vSphere and/or Hyper-V.
• Experience supporting Microsoft 365 environments.
• Ability to develop, maintain, and manage technical documentation and SOPs.
• Excellent problem solving and project leadership skills.
• Strong mentoring and cross-team collaboration abilities.
• Minimum five years IT support or admin experience.
• Scripting/automation knowledge (PowerShell, Python, Bash).

Responsibilities

• Proactive monitoring, alerts design, implementation, and KPI linkage.
• Mentor technicians and resolve Tier 3 escalations.
• Develop automation scripts and drive automation adoption.
• Create and maintain SOPs, knowledge bases, and guidelines.
• Review ticket closures for quality and drive continuous improvements.
• Collaborate with Service Manager and leaders to align tech initiatives.

Skills

Technical leadership

Tier 3 escalations

Windows Server Admin

Networking

VMware vSphere

Hyper-V

Microsoft 365 admin

Technical documentation

Problem solving

Project leadership

PowerShell

Python

Bash

Communication

Education

Certifications: CompTIA A+

Certifications: CompTIA Network+

Certifications: CompTIA Security+

Certifications: 3cx Basic Certified Engineer

Tools

ConnectWise PSA

RMM platforms

Job description

Job Description:

The Proactive Team Network Administrator serves as a senior technical resource, responsible for managing escalations, driving automation, and ensuring high-quality proactive service delivery. This role focuses on reducing operational noise through automation, maintaining robust documentation, and mentoring technicians to elevate technical performance and client satisfaction.

Job Responsibilities:

Proactive Monitoring & Alerts:

• Design, implement, and refine processes for handling proactive service alerts (patching, disk space, antivirus, hardware/software alerts).
• Ensure alerts are actionable, efficient, and tied to measurable KPIs.
• Proactively address recurring issues to minimize escalations and maintain high service standards.

Mentorship & Escalation Support:

• Serve as a Tier 3 escalation point for technicians, engineers, and operational teams.
• Partner with Team Leads and managers to identify skill gaps and develop technicians into Tier 2-level engineers.
• Deliver technical training, knowledge-sharing sessions, and hands-on guidance to improve technical competency across teams.

Automation & Scripting:

• Develop and maintain automation scripts and tools to reduce manual workloads.
• Lead adoption of automation best practices across the team.

Documentation:

• Create and maintain SOPs, knowledge base entries, and technical guidelines.
• Ensure documentation meets internal standards and industry best practices.

Quality Assurance:

• Review closed tickets for resolution accuracy, documentation quality, and customer satisfaction.
• Identify process gaps and implement continuous improvements.

Collaboration & Strategy:

• Partner with the Proactive Service Manager and operations leaders to align technical initiatives with business objectives.
• Collaborate cross-functionally to ensure seamless integration of proactive solutions.

Job Qualifications:

Required:

• Demonstrated technical leadership experience within an IT services, cybersecurity, systems administration, network administration, or similar technical support environment.
• Proven expertise in handling Tier 3 escalations across diverse server environments, including setup, configuration, administration, and troubleshooting.
• Strong experience administering Windows Server environments, including Active Directory, Group Policy, DNS, DHCP, and related infrastructure services.
• Strong background in networking, with hands-on experience configuring and troubleshooting VPNs, VLANs, firewalls, switches, and network connectivity issues.
• Experience supporting and troubleshooting virtualization platforms, including VMware vSphere and/or Microsoft Hyper‑V.
• Experience supporting and administering Microsoft 365 environments.
• Demonstrated ability to develop, maintain, and manage technical documentation, standards, and operational procedures.
• Excellent problem‑solving, root‑cause analysis, and technical project leadership skills.
• Strong interpersonal and communication abilities to mentor technicians and collaborate effectively across teams.
• Minimum of five years of experience in IT support, systems administration, network administration, or a related technical role.
• Working knowledge of scripting and automation technologies such as PowerShell, Python, Bash, or similar tools.

Preferred:

• Experience working within a Managed Service Provider (MSP) or Managed Security Service Provider (MSSP) environment
• Hands‑on administration with ConnectWise PSA and RMM platforms.

Job KPIs:

• Tech Utilization.
• Proactive Ticket Volume and Age– Track and optimize ticket counts.
• Proactive Alerts Documentation %.
• Automated Resolution Rate – Increase percentage of tickets resolved through automation.
• Time to Resolution (TTR) For escalated tickets.

Job Requirements:

• A home office set up that meets the following:
• Computer: A working computer with a minimum of 8GB RAM and one of the following:
• Windows 11 with an Intel i5 or i7 (8th generation or newer),
• AMD Ryzen 5 or 7 (2000 series or newer),
• macOS 12 or newer.
• Internet: Stable internet connection with at least 5 Mbps download and upload speeds.
• Audio Equipment: A quality headset with a noise‑cancellation feature for meetings.
• Mobile Device: A smartphone capable of installing the Microsoft Authenticator app.
• Webcam: An HD webcam for video calls.
• 2nd Monitor.
• UPS (Uninterruptible Power Supply) if using a desktop (Not needed if using a laptop).
• A very strong cultural fit the ITS way (Our core values will be discussed during the interview).
• Excellent command of the English language both spoken and written
• Able to work full time 40 hours a week:
• Schedule will be finalized after the training period, with shifts outside the regular business hours.
• Able to pass our online behavior and cognitive assessments.
• Preferably have at least 2 of the following certifications: CompTIA A+, CompTIA Network+, CompTIA Security+, 3cx Basic Certified Engineer.
• Able to provide NBI Clearance (for PH applicants).

Compensation:

Pay rate starts at Php141,300 and may vary by experience and location.

Benefits:

• Comprehensive Health Plans / HMO (Employee & Dependent/s).
• Life Insurance.
• Flexible Benefit Reimbursement (Dental/Vision/Mental Health/Wellness/Government Contributions).
• Paid Time Off (starts at 15 days per year).
• Maternity/Paternity Leave.
• Paid US Holiday.
• Night Shift Bonus.
• Salary Advancement/Loan.
• Health & Wellness Program.
• Company-paid training and certification.