NetSuite Tech Support II - EST Hours (PH)

Elim Solutions, Inc.; Manila; On-site; PHP 600,000 - 900,000; Full time

Benefits offered by this job

Competitive pay and benefits

Work‑life balance culture

Professional growth opportunities

Job summary

Elim Solutions Inc. invites skilled NetSuite professionals to join our Manila team as a Level 2 NetSuite Technical Support Specialist. You will own complex cases, lead troubleshooting with clients, and ensure end‑to‑end resolution across SuiteApps and client environments.

Requires hands‑on NetSuite experience, strong communication, and ability to work EST hours with North American teams. Opportunity to grow within a global delivery framework and contribute to high‑impact projects.

Qualifications

• 3+ years in NetSuite support or ERP support, including post‑go‑live environments.
• Experience resolving complex issues and communicating with clients on technical issues.
• Proven ability to troubleshoot NetSuite configurations, workflows, and integrations.
• Familiarity with NetSuite core modules: O2C, P2P, Financials, Inventory, CRM, Reporting.

Responsibilities

• Own and resolve complex NetSuite issues escalated from the Service Desk through client‑confimed resolution.
• Lead troubleshooting sessions, document findings, and communicate clearly to clients.
• Review configurations, scripts, and integrations; reproduce issues and validate fixes.
• Collaborate with Engineering, Product, and QA on suspected defects and improvements.
• Maintain knowledge base and contribute to post‑incident reviews.

Skills

NetSuite knowledge

Client communication

Troubleshooting

Financials & CRM basics

Education

Bachelor’s degree in Computer Science / Information Technology / Business / Accounting or related field

NetSuite certification (asset)

Tools

NetSuite

SuiteScript

SuiteFlow

Jira

Zendesk

ServiceNow

Freshdesk

Job description

Elim Solutions Inc. invites skilled NetSuite professionals to join our Manila team as a Level 2 NetSuite Technical Support Specialist. You will own complex cases, lead troubleshooting with clients, and ensure end‑to‑end resolution across SuiteApps and client environments.

Requires hands‑on NetSuite experience, strong communication, and ability to work EST hours with North American teams. Opportunity to grow within a global delivery framework and contribute to high‑impact projects.