NDIS Coordinator - URGENT (AU Operations)

Ramos Garcia and Associates Pty Ltd; Quezon City; On-site; PHP 670,000 - 1,004,000; Full time

Benefits offered by this job

13th Month Pay

Government-mandated benefits

Leave credits

Free breakfast Mondays

Free lunch Fridays

Professional development opportunities

Career growth

Job summary

Fig Advisory in the Philippines is seeking an NDIS Support Coordinator to help participants navigate NDIS plans, connect with services, and ensure supports meet individual goals. This role requires strong communication, coordination across providers, and careful record-keeping.

You will work on an Australian shift, onsite in the Philippines, assisting multiple participants while ensuring compliance with NDIS guidelines and organisational procedures.

Qualifications

• Experience in NDIS Support Coordination or similar role preferred.
• Good understanding of NDIS processes.
• Familiarity with NDIS plans, funding categories and provider coordination.
• Experience working with people with disabilities and families.
• Strong written and spoken English.

Responsibilities

• Assist NDIS participants in understanding and implementing their plans.
• Identify participants’ needs, goals, and support options.
• Connect participants with suitable providers and resources.
• Coordinate supports to align with participant goals.
• Advocate for participant choice, independence, and decision-making.
• Build and maintain relationships with participants, carers, and providers.
• Monitor service delivery and follow up with providers as needed.
• Maintain accurate participant records and documentation.

Skills

NDIS knowledge

English communication

Relationship building

Record keeping

CRM proficiency

Education

Disability/Community Services related degree

Tools

CRM software

Job description

NDIS SUPPORT COORDINATOR

Join Fig Advisory | Onsite – Philippines | Full-Time | AU Shift

Join One of the 2026 Best Workplaces in the Philippines!

Fig Advisory is proud to be recognised as one of the 2026 Best Workplaces in the Philippines. We are an Australian-managed company that works as an extension of our clients’ businesses, providing dedicated professional support and operational services.

We are looking for a proactive and compassionate NDIS Support Coordinator to help NDIS participants understand their plans, connect with appropriate services, and access the support they need to achieve their goals.

About the Role

As an NDIS Support Coordinator, you will assist participants in navigating the National Disability Insurance Scheme (NDIS) by coordinating services, building relationships with providers, and ensuring supports are aligned with participants’ individual goals and needs.

The ideal candidate has a good understanding of the Australian NDIS framework, strong communication skills, and the ability to manage multiple participants and service arrangements while maintaining accurate records.

Key Responsibilities

Participant Support and Coordination

• Assist NDIS participants in understanding and implementing their NDIS plans.

• Identify participants’ needs, goals, and available support options.

• Help participants connect with suitable service providers and community resources.

• Coordinate supports to ensure services are delivered effectively and in line with participants’ goals.

• Advocate for participants and support their choice, independence, and decision-making.

Provider and Stakeholder Management

• Build and maintain positive working relationships with participants, families, carers, support workers, and service providers.

• Liaise with healthcare professionals, allied health providers, and other relevant stakeholders.

• Coordinate appointments, services, and referrals as required.

• Follow up with providers to monitor service delivery and address any concerns.

Plan Management and Administration

• Monitor NDIS plan budgets and support utilisation.

• Assist participants in preparing for plan reviews and reassessments.

• Maintain accurate participant records, case notes, and service documentation.

• Prepare reports, correspondence, and progress updates when required.

• Ensure documentation and coordination activities comply with relevant NDIS requirements and organisational procedures.

Compliance and Quality Support

• Maintain confidentiality and handle sensitive participant information appropriately.

• Identify and elevate risks, concerns, or incidents through the appropriate channels.

• Work in accordance with NDIS guidelines, safeguarding principles, and relevant policies.

• Promote participant choice, control, dignity, and independence.

Qualifications, Skills & Experience

• Previous experience in NDIS Support Coordination or a similar role is highly preferred.

• Good understanding of the Australian National Disability Insurance Scheme (NDIS) and its processes.

• Familiarity with NDIS plans, funding categories, service agreements, and provider coordination.

• Experience working with people with disabilities and their families or support networks.

• Strong verbal and written English communication skills.

• Excellent organisational and time-management skills.

• Ability to manage multiple participants, priorities, and deadlines.

• Strong computer skills and confidence using CRM systems and administrative tools.

• Ability to maintain accurate records and handle confidential information.

• Relevant qualifications in Disability, Community Services, Social Work, Psychology, or a related field are an advantage.

Character & Work Ethic

We are looking for someone who demonstrates:

• Compassion: Shows genuine care, patience, and respect when working with participants.

• Ownership: Takes responsibility for assigned participants, follow-ups, and coordination tasks.

• Discipline: Maintains organised records, follows procedures, and meets deadlines.

• Communication: Engages professionally and effectively with participants and stakeholders.

• Problem‑Solving: Takes initiative in addressing service gaps and coordination challenges.

• Adaptability: Handles changing participant needs and competing priorities with a positive attitude.

• Integrity: Demonstrates professionalism, confidentiality, and respect for participant rights.

Compensation & Benefits

• Competitive salary package.

• 13th Month Pay.

• Government-mandated benefits.

• Leave credits.

• Free breakfast every Monday.

• Free lunch every Friday.

• Opportunities for professional development and career growth.

• Supportive and growth-focused working environment.

Why Join Fig Advisory?

At Fig Advisory, we believe in building a workplace where people can grow, contribute, and make a meaningful impact. We value Hunger, Discipline, and Ownership in everything we do.

Be part of a team that supports Australian businesses while building a rewarding career in a professional and collaborative environment.

Important: This is a full‑time, onsite position based in the Philippines, working on an Australian shift. Work‑from‑home arrangements are not available.