Hybrid Japanese Customer Success Analyst

J-K NETWORK RECRUITMENT SERVICES AND CONSULTANCY, INC.; Taguig; Hybrid; PHP 1,004,000 - 1,116,000; Full time

Benefits offered by this job

Competitive salary

Law-mandated benefits

High 13th month pay

Other benefits discussed

Job summary

J-K NETWORK RECRUITMENT SERVICES AND CONSULTANCY, INC. is seeking a Japanese Customer Success Analyst in Taguig. Hybrid setup with 4x onsite per month, APAC time, and holidays aligned with Japan.

The role requires proficiency in Japanese and English, data management and contract renewals support, and onboarding of new clients for a Fortune 500 client portfolio. Competitive salary is offered with standard benefits.

Qualifications

• Proficient in speaking Japanese and English.
• Customer service experience with voice calls.
• Able to plan, strategize and prioritize workload.
• Data management and reporting responsibilities for Japanese client contracts.

Responsibilities

• Responsible for data management and reporting activities.
• Monitor databases to identify which Japanese client contracts are set to expire.
• Support team in renewals of contracts for existing clients.
• Handle administrative onboarding of new clients.
• Conduct interactions between company clients and vendors.
• Maintain the corporate clients' data to ensure real-time status of every Japanese contract.

Skills

Japanese language

English proficiency

Customer service

Data management

Reporting

Contract renewals

Onboarding support

Education

College undergraduates welcome

Job description

J-K NETWORK RECRUITMENT SERVICES AND CONSULTANCY, INC. is seeking a Japanese Customer Success Analyst in Taguig. Hybrid setup with 4x onsite per month, APAC time, and holidays aligned with Japan.

The role requires proficiency in Japanese and English, data management and contract renewals support, and onboarding of new clients for a Fortune 500 client portfolio. Competitive salary is offered with standard benefits.