National Account Support

OX Group Global; Metro Manila; Hybrid; PHP 524,520 - 602,640; Full time

Benefits offered by this job

Annual leave

Sick leave

Birthday leave

Volunteer leave

Job summary

OX Tools, part of OX Group Global, is seeking a National Account Support professional in Metro Manila. You will coordinate with the National Account Management team, manage communications, and ensure top-tier service for key national clients.

Ideal candidates are organized, customer-focused, and capable of handling multiple priorities. The role emphasizes collaboration across internal departments, data-driven reviews, and timely form submissions to support sales growth.

Qualifications

• Diploma or degree in Business, Sales, Marketing or related field.
• 2+ years of experience in sales support, customer service, or account management.
• Strong communication and interpersonal skills are essential.
• Proficiency in CRM systems and Microsoft Office applications (Excel & PowerPoint).
• Ability to multitask, prioritize, and maintain client relationships.
• Customer-centric mindset and proactive problem-solving with national/key accounts.

Responsibilities

• Range review support: prepare data packs, samples, and presentation materials for customer range reviews and planning sessions.
• New Line Forms (NLFs): complete and submit new line forms for key accounts with accurate and timely information.
• Market Research & Competitor Benchmarking: conduct regular competitor analysis including pricing and product positioning.
• Key Account Reporting: generate reports including POS data, product performance, conference material, and product penetration analysis.
• Adhoc Campaign Management: coordinate execution and performance tracking of limited-time promotions.
• National Account Marketing Integration: coordinate delivery of marketing materials including product assets, content, and digital files for accounts.

Skills

Communication skills

Interpersonal skills

CRM proficiency

Excel & PowerPoint

Multitasking

Customer focus

Teamwork

Education

Diploma or degree in Business / Sales / Marketing

Tools

CRM systems

Microsoft Office (Excel, PowerPoint)

Job description

Philippines | PHP47,000 - PHP54,000 per month | Full-Time | Hybrid (3-4 days / week onsite)

At OX Tools, we’re not just about tools, we’re about building something bigger.

At OX Tools, our vision is to bring the strength of the OX to every tradesperson through passion, design, and relentless pursuit of innovation. Our tools are instinctively recognised as Tough, Dynamic, Different and so are our people.

The Role:

The National Account Support role provides essential assistance to the National Account Management team by coordinating activities, managing communication, and ensuring excellent service delivery to key national clients. This position acts as a liaison between internal departments and customers, helping to facilitate smooth operations, resolve issues, and support sales growth. The ideal candidate is highly organized, customer-focused, and capable of managing multiple priorities with attention to detail.

Key Responsibilities:

• Range review support: prepare data packs, samples, and presentation materials for customer range reviews and planning sessions.
• New Line Forms (NLF’s): Complete and submit new line forms for key accounts with accurate and timely information.
• Market Research & Competitor Benchmarking: Conduct regular competitor analysis, including pricing, and product positioning.
• Key Account Reporting: Generate reports including POS data, product performance, conference material, and product penetration analysis.
• ADHOC Campaign Management: Coordinate execution and performance tracking of limited-time promotions.
• National Account Marketing Integration: Coordinate delivery of aligned marketing materials, including product assets, written content, and digital files tailored for account use.

What we’re looking for:

Skills/Experience

• Candidates should have a diploma or degree in Business, Sales, Marketing, or a related field, with 2+ years of experience in sales support, customer service, or account management.
• Strong communication and interpersonal skills are essential
• Proficiency in CRM systems and Microsoft Office applications, particularly Excel and Powerpoint.
• Ability to multitask, prioritize workload, and maintain strong client relationships is critical.
• Preferred candidates possess a customer-centric mindset, are proactive problem-solvers, and have experience working with national or key accounts
• Familiarity with industry-specific processes or products is advantageous.
• Strong teamwork and organizational skills, along with a flexible and positive attitude, will contribute to success in this role.

What’s in it for you?

• The opportunity to be part of a growing, ambitious global brand
• The chance to grow and develop within the business
• 10 days annual leave + 5 days sick leave + birthday + volunteer leave

We live by three attributes: Humble, Hungry, People Smart. We work as One Team, put the Customer First, and challenge ourselves to innovate every day.

If you’re ready to grow with us and bring your energy, creativity, and teamwork, we’d love to hear from you.