NA Region Team Lead - Operations & Coaching

THOUGHTFOCUS Inc.,PH; Baguio; On-site; PHP 893,000 - 1,339,000; Full time

Job summary

THOUGHTFOCUS Inc.,PH is looking for a highly motivated Team Lead to join our growing team in the Philippines. You will oversee day-to-day operations, mentor staff, and maintain a solid technical foundation to support client deliverables across time zones.

You will drive performance metrics, coordinate with global teams, assist in hiring and onboarding, and help optimize processes. This role requires leadership, clear communication, and a hands-on approach to ensure high-quality service.

Qualifications

• Strong leadership and people-management skills.
• Solid technical foundation.
• Experience leading teams across time zones.

Responsibilities

• Lead, mentor, and manage a team of professionals supporting the NA region
• Monitor daily operations and ensure timely delivery of client and internal deliverables
• Provide hands-on support for escalated technical issues and liaise with engineering or product teams
• Drive performance metrics (SLAs, KPIs) and ensure high-quality service delivery
• Coordinate with global teams to ensure alignment across regions
• Identify training needs and foster a culture of continuous learning and improvement
• Manage scheduling, shift planning, and workforce capacity based on business demands
• Contribute to process optimization and documentation of best practices
• Assist in hiring, onboarding, and performance evaluations for the team

Job description

THOUGHTFOCUS Inc.,PH is looking for a highly motivated Team Lead to join our growing team in the Philippines. You will oversee day-to-day operations, mentor staff, and maintain a solid technical foundation to support client deliverables across time zones.

You will drive performance metrics, coordinate with global teams, assist in hiring and onboarding, and help optimize processes. This role requires leadership, clear communication, and a hands-on approach to ensure high-quality service.