Multichannel Sales & Service Specialist

Dermorepubliq Corporation; Quezon City; On-site; PHP 300,000 - 420,000; Full time

Job summary

Dermorepubliq Corporation is seeking a sales specialist – customer service to engage with customers in person, by phone or email, and on social media, while maintaining expert knowledge about company products to assist customers. The role also involves developing customer service strategies, supporting sales operations, and delivering excellent after-sales service for B2C retail online channels.

You will interact with customers and coordinate with sales and fulfillment teams.

Qualifications

• Experience in customer service or client-facing roles, preferably from a BPO industry.
• Ability to develop customer service strategies and sales techniques.
• Excellent customer support and after-sales capabilities.

Responsibilities

• Record and elicit customer information and inquiries via CRM reports.
• Manage call center productivity and CSR schedule adherence; troubleshoot delivery issues.
• Provide troubleshooting for orders, account statuses and customer satisfaction.

Skills

Customer service

Communication skills

Sales techniques

BPO experience

Troubleshooting

CRM software

Tools

CRM software

Job description

Dermorepubliq Corporation is seeking a sales specialist – customer service to engage with customers in person, by phone or email, and on social media, while maintaining expert knowledge about company products to assist customers. The role also involves developing customer service strategies, supporting sales operations, and delivering excellent after-sales service for B2C retail online channels.

You will interact with customers and coordinate with sales and fulfillment teams.