B2C Sales & Service Specialist

Dermorepubliq Corporation; Philippines; On-site; PHP 279,000 - 446,000; Full time

Job summary

Dermorepubliq Corporation is seeking a sales specialist - customer service to engage with customers across in-person, phone, and email channels. The role emphasizes maintaining product knowledge and delivering prompt assistance to B2C retail online customers.

You will support backend operations, sales processes, and customer service initiatives, contributing to cross-channel communication strategies and customer satisfaction goals.

Qualifications

• Experience in customer service or client-facing roles, preferably from a BPO industry.
• Strong communication and interpersonal skills for multisource customer interactions.
• Ability to develop customer service strategies and adapt to changing channels.

Responsibilities

• Elicit and record customer information and inquiries via CRM reports.
• Maintain CSR schedules and support call center productivity.
• Provide technical and order-related support for online systems.
• Assist customers and guide them through paperwork and processes.

Skills

Customer service

Communication

Phone handling

Sales techniques

Tools

CRM software

Online ordering system

Job description

Dermorepubliq Corporation is seeking a sales specialist - customer service to engage with customers across in-person, phone, and email channels. The role emphasizes maintaining product knowledge and delivering prompt assistance to B2C retail online customers.

You will support backend operations, sales processes, and customer service initiatives, contributing to cross-channel communication strategies and customer satisfaction goals.