Multichannel Customer Support Specialist | Equity & Bonus

Gratitude Philippines; Davao del Sur; On-site; PHP 279,000 - 390,600; Full time

Benefits offered by this job

Equity Incentive Plan

Performance Bonus

Annual Company Trip

Free Meals

HMO

Job summary

A service-oriented company in Davao del Sur seeks a customer service representative to respond to inquiries and resolve complaints. The ideal candidate will possess strong communication skills, a Bachelor's degree, and 1-3 years of relevant experience. Responsibilities include documenting customer interactions and collaborating with the team to enhance service processes. This role offers various employee recognition benefits including an equity incentive plan and performance bonuses.

Qualifications

• 1-3 years of experience in customer service or a related role.

Responsibilities

• Respond to customer inquiries via phone, email, and chat.
• Provide accurate information about products and services.
• Resolve customer complaints efficiently.
• Document customer interactions for quality assurance.
• Collaborate with team members to improve service processes.

Skills

Strong communication skills

Proficient in using customer service software

Patience and empathy

Ability to work in a fast-paced environment

Education

Bachelor's degree in a relevant field

Job description

A service-oriented company in Davao del Sur seeks a customer service representative to respond to inquiries and resolve complaints. The ideal candidate will possess strong communication skills, a Bachelor's degree, and 1-3 years of relevant experience. Responsibilities include documenting customer interactions and collaborating with the team to enhance service processes. This role offers various employee recognition benefits including an equity incentive plan and performance bonuses.