Multichannel Customer Support Specialist

Synlink Recruitment Outsourcing Co. Inc.; Negros Occidental; On-site; PHP 167,400 - 279,000; Full time

Job summary

A recruitment outsourcing company in Negros Occidental is looking for individuals for a customer service role. Responsibilities include responding to inquiries via various channels, resolving concerns, processing orders, and documenting interactions. Ideal candidates should be high school or college graduates, with or without experience in customer service. This position emphasizes professionalism and effective communication.

Qualifications

• Must be a High School Graduate or College Graduate.
• Experience in customer service is a plus but not required.

Responsibilities

• Respond promptly to customer inquiries via phone, email, chat, and social media.
• Resolve customer concerns with professionalism and empathy.
• Process orders, forms, applications, and related service requests accurately.
• Record all customer interactions, feedback, and transactions in the system.
• Follow company communication standards, policies, and procedures.
• Escalate complex issues to the appropriate department as needed.
• Provide accurate and complete information using approved tools and resources.

Education

High School Graduate or College Graduate

Job description

A recruitment outsourcing company in Negros Occidental is looking for individuals for a customer service role. Responsibilities include responding to inquiries via various channels, resolving concerns, processing orders, and documenting interactions. Ideal candidates should be high school or college graduates, with or without experience in customer service. This position emphasizes professionalism and effective communication.