MTM Claims Intake Specialist

Manulife Financial; Philippines; Hybrid; PHP 279,000 - 469,000; Full time

Job summary

Manulife Financial in the Philippines is seeking an MTM Intake Specialist to join MBPS. You will facilitate the claims initiation process, guide clients, and ensure efficient handling of claims-related inquiries, including assisting with claim filing online or on paper.

You will manage calls during peak periods, monitor initiation progress, coordinate Virtual Assessment bookings, and contribute to process improvements.

Qualifications

• Familiarity with the JH Long Term Care Claim Process is essential.
• Must possess skills in Retail Claims, Group Claims, and Store Front operations.
• No attendance issues or NTEs/NOD for the past 6 months; not currently on a Performance Improvement Plan.
• At least one year of tenure in their current role.

Responsibilities

• Facilitates filing claims online and on paper, guiding clients through forms.
• Handles claim status inquiries and CIP paperwork questions.
• Manages peak-time calls and assists claimants with online triage issues.
• Schedules and updates Virtual Assessment Bookings and supports process improvements.

Skills

Retail Claims

Group Claims

Store Front operations

Job description

We’re looking for a MTM Intake Specialistto join our team at MBPS. This role is responsible for facilitating the claims initiation process, providing guidance to clients, and ensuring the efficient handling of claims-related inquiries. This role involves assisting clients with claim filing, managing communications regarding claim status, and supporting the completion of required documentation. The specialist will also handle calls during peak periods, monitor claim initiation progress, and contribute to process improvements.

Key Responsibilities:

• Claim Initiation Assistance: Provides support for filing claims both online (walkthroughs, completing forms for clients) and on paper (guidance on form completion and distribution).
• Claim Status and Follow-up: Handles inquiries about claim status before approval, checks necessary information for approval, and follows up as needed; assists with questions about claim initiation paperwork (CIP).
• Call Management and Support: Manages calls during peak times for various lines (Retail/Group Core, Retail/Group Claims) and assists claimants with issues related to online triage "knock outs."
• Virtual Assessment Coordination: Handles scheduling and updates for Virtual Assessment Bookings, maintains a tracker, and provides insights and recommendations for process improvements.

Qualifications:

• Knowledge Requirement: Familiarity with the JH Long Term Care Claim Process is essential.
• Non-negotiable Skillsets: Must possess skills in Retail Claims, Group Claims, and Store Front operations.
• Performance and Attendance Criteria: No attendance issues or NTEs/NOD for the past 6 months, not currently on a Performance Improvement Plan.
• Experience: Must have at least one year of tenure in their current role.

When you join our team:

• We’ll empower you to learn and grow the career you want.
• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we’ll support you in shaping the future you want to see

關於宏利和恒康

宏利金融公司是一家業界領先的國際金融服務商，致力於幫助人們實現「輕鬆投資理財，樂享豐盛人生」。若要進一步了解我們，請瀏覽 https://www.manulifeim.com/institutional/tw/en.

宏利是平等機會僱主

在宏利／恒康，我們擁抱多元。我們致力於吸引、培養及挽留和所服務客戶同樣多元的員工，並從而營造包容的工作環境，接納文化和個體差異。我們矢志維持公平的招聘、挽留、晉升及薪酬制度，我們管理的所有實踐及項目不會因種族、血統、原籍地、膚色、族裔、國籍、宗教或宗教信仰、信仰、性別（包括懷孕及其相關情況）、性取向、遺傳特徵、退伍軍人身份、性別認同、性別表達、年齡、婚姻狀況、家庭狀況、殘疾或受適用法律保護的任何其他因素而區別對待。

我們的首要任務是消除障礙，為員工提供平等就業機會。人力資源部代表將盡力為應徵過程中提出要求的申請人提供合理協助。申請人要求提供協助所分享的信息將會按照適用法律及宏利／恒康政策儲存及使用。應徵過程中如需協助，請聯絡 [e-mail]。

Working Arrangement

混合式