MSP & Azure IT Systems Engineer – Onsite Clark

Technology Elite, Inc.

Mabalacat

On-site

PHP 650,000 - 900,000

Full time

4 days ago

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Benefits offered by this job

Relocation accommodation up to 4 weeks

21 days PTO + yearly tenure increase

HMO coverage for employee +1 dependent

Relocation salary loan assistance

Tenure incentive program

Referral bonus Php20,000

All government mandated benefits

Job summary

Technology Elite, Inc. is seeking an experienced IT Systems Support Engineer to join our Clark Pampanga team. You will manage tickets and service requests from our customers, perform initial assessments, and strive for first-time resolution while guiding onboarding projects.

This onsite role requires 5+ years in IT support, MSP background, strong Azure/Intune knowledge, and Office 365 proficiency. Excellent communication and a detail-oriented, proactive attitude are essential.

Qualifications

5+ years in multi-faceted IT support roles.
MSP experience essential.
Azure infrastructure design and implementation knowledge.
Intune/Endpoint Manager (Group Policy/ADMX) understanding.
Intune device management/compliance experience.
Public DNS records understanding.
Basic security principles knowledge.
SCCM or other RMM deployment experience.
SCIM and SSO with Azure AD understanding.
Backup best practices and restore experience.
Vendor services knowledge: Mimecast, ProofPoint, Cisco Duo, Exclaimer, Dropsuite, KnowBe4, Datto RMM, Windows Hello for Business, Acronis, Azure IaaS/Backup, Site Recovery.
Networking: switches, routing, traffic management.
PowerShell scripting for admin/automation.
Office 365: Exchange Online, SharePoint, Teams, OneDrive.
Strong troubleshooting: Windows, email flow, Office 365; MacOS a plus.
Communication for international audience.
Team player with positive attitude and attention to detail.
Willingness to learn and obtain new certifications (KPI).
Dependable and self-motivated.
Nice to have: 365 troubleshooting, networking & cloud knowledge, documentation.

Responsibilities

Manage Tickets and Requests.
Receive and record all calls from customers.
Provide initial assessment, aim for first-time resolution, and escalate as needed.
Assist with onboarding projects and migrations.
Monitor and escalate Tickets according to SLA.
Keep users informed on status and progress of Tickets.
Aid customer retention and satisfaction.
Improve efficiency, processes, documentation and automation.