MS Engineer - Pasay & Davao

Michael Page; Philippines; On-site; PHP 3,362,000 - 5,283,000; Full time

Benefits offered by this job

Comprehensive benefits

Career growth

Singapore-based role

Engaging work environment

Job summary

Michael Page in Singapore is seeking a skilled MS Engineer to bolster network and system operations, providing second-level technical support and ensuring uptime for managed services.

You will monitor performance, collaborate with L1 teams, and contribute to system upgrades, with on-call rotation and a strong focus on customer satisfaction.

Applicants should have certifications in networking or related tech and be adept with monitoring tools and diagnostics.

Qualifications

• Strong background in network and system operations with troubleshooting expertise.
• Certifications or training in networking or related technologies.
• Proficiency with monitoring tools and diagnostic software.
• Excellent problem-solving and attention to detail.
• Ability to collaborate with cross-functional teams.

Responsibilities

• Provide second-level technical support for network and systems issues.
• Monitor and maintain performance of managed services to ensure uptime.
• Collaborate with L1 support to escalate and resolve complex problems.
• Perform routine system and network checks to identify issues.
• Document troubleshooting steps and resolutions for knowledge sharing.
• Coordinate with internal/external stakeholders to upgrade systems.
• Ensure SLAs are met and maintain high customer satisfaction.
• Participate in on-call rotations for after-hours support.

Skills

Network operations

System maintenance

Troubleshooting

Monitoring tools

Collaboration

On-call support

Education

Networking certifications

Tools

Diagnostic software

Job description

• Shape the future of connectivity with a fast-growing tech innovator.
• Thrive in a culture that values growth, impact, and collaboration.

About Our Client

The employer is a large organization within the Technology & Telecoms industry, offering innovative solutions and comprehensive managed services. They are committed to driving advancements in technology and delivering high-quality services to their clients.

Job Description

• Provide second-level technical support for network and systems-related issues.
• Monitor and maintain the performance of managed services to ensure uptime and reliability.
• Collaborate with the L1 support team to escalates and resolve complex technical problems.
• Perform routine system and network checks to identify potential issues and implement preventive solutions.
• Document troubleshooting steps and resolutions for knowledge-sharing purposes.
• Coordinate with internal and external stakeholders to implement system upgrades and enhancements.
• Ensure adherence to service level agreements (SLAs) and maintain high customer satisfaction levels.
• Participate in on-call rotations to provide after-hours support when necessary.

The Successful Applicant

A successful MS Engineer should have:

• A strong background in network and system operations, with expertise in troubleshooting and maintenance.
• Relevant certifications or training in networking, systems, or related technologies.
• Proficiency in using monitoring tools and diagnostic software.
• Excellent problem-solving skills and attention to detail.
• The ability to collaborate effectively with cross-functional teams.
• A commitment to delivering high-quality technical support and service.

What's on Offer

• Comprehensive benefits package to support your well-being.
• Opportunities to work in the dynamic Technology & Telecoms industry.
• A permanent position based in Singapore with room for professional growth.
• Engaging and collaborative work environment.