MS Engineer L2: Field Tech & Incident Resolver

NTT DATA, Inc.; Pasig; Sur place; PHP 480 000 - 720 000; Plein temps

Résumé du poste

NTT DATA, Inc. is seeking an MS Engineer to provide proactive technical support to clients, diagnose incidents, and ensure service delivery aligns with SLAs. The role involves working with field engineers and product support teams to resolve complex issues and improve operational practices.

You will manage incidents of varying complexity, communicate across cultures, and contribute to continuous service improvements while maintaining a high level of client satisfaction.

Qualifications

• Advanced IT/Computing qualification or demonstrated equivalent work experience.
• Experience in Engineering within a medium to large ICT organization.
• Experience with Managed Services.
• Familiarity with ITIL processes.
• Experience working with vendors and/or 3rd parties.

Responsabilités

• Ensure that client infrastructure at the site is configured, installed, tested, and operational.
• Perform checks, apply monitoring tools and respond to alerts.
• Log incidents with detail; identify root causes.
• Assist in analyzing, assigning, and escalating support calls.
• Provide onsite technical support and field engineering services.
• Monthly review of incidents; propose quality improvements.
• Provide feedback to clients and update systems as prescribed by NTT.
• Identify opportunities for work optimization and automation.

Connaissances

Cross-cultural communication

Project planning

Positive attitude

Resilience under pressure

Work ethic

Active listening

Adaptability

Client-centric mindset

Formation

IT/Computing degree

Description du poste

NTT DATA, Inc. is seeking an MS Engineer to provide proactive technical support to clients, diagnose incidents, and ensure service delivery aligns with SLAs. The role involves working with field engineers and product support teams to resolve complex issues and improve operational practices.

You will manage incidents of varying complexity, communicate across cultures, and contribute to continuous service improvements while maintaining a high level of client satisfaction.