Mortgage Settlements & Customer Care Specialist

Bc Invest; Taguig; Presencial; PHP 2 819 000 - 3 903 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Permanent Dayshift

HMO Benefits (Employee + Dependent)

Career development opportunities

People-first, international工作环境

Resumo da oferta

BC Solutions is seeking a Settlements & Customer Care Administration Officer to join our team. You will support settlement processes, provide exceptional customer service, and liaise with brokers and clients to resolve issues after settlement.

Responsibilities include post-settlement support, managing enquiries by phone and email, and maintaining CRM records with accuracy. The role requires detail-orientation, strong communication, and the ability to work in a fast-paced environment in line with

Qualificações

• Experience in AU Mortgage Settlements for 2+ years.
• Strong communication skills, both written and verbal.
• Strong phone contact handling skills and active listening.
• Familiarity with CRM systems and practices.
• Customer-oriented with the ability to adapt and respond to different types of customers.
• Ability to work in a fast-paced environment, multi-task, prioritise, and manage time effectively.
• Ability to provide administrative support to business stakeholders and clients.
• Experience in coordinating and analysing business documentation.
• Strong attention to detail and a proactive, customer-first attitude.
• Previous experience in a customer service role (preferably within financial services) is advantageous.

Responsabilidades

• Provide administrative and operational support to senior settlements officers or managers, assisting in resolving settlement issues.
• Enter transaction details into settlement systems accurately and maintain data integrity.
• Communicate with brokers, clients, and financial institutions to resolve discrepancies in settlement instructions.
• Ensure compliance with regulatory requirements and internal policies.
• Be the primary point of contact for customer service solutions via phone and email.
• Resolve enquiries from start to finish and maximise first-call resolution.
• Keep records of customer interactions and process accounts with confidentiality.

Conhecimentos

AU Mortgage Settlements

Strong communication

Active listening

CRM familiarity

Multitasking

Time management

Customer service

Attention to detail

Ferramentas

CRM software

Descrição da oferta de emprego

BC Solutions is seeking a Settlements & Customer Care Administration Officer to join our team. You will support settlement processes, provide exceptional customer service, and liaise with brokers and clients to resolve issues after settlement.

Responsibilities include post-settlement support, managing enquiries by phone and email, and maintaining CRM records with accuracy. The role requires detail-orientation, strong communication, and the ability to work in a fast-paced environment in line with