Mortgage Post-Closing Deficiency & Pipeline Specialist

Nightowl Consulting; Philippines; Remote; PHP 279,000 - 502,000; Full time

Job summary

Nightowl Consulting is seeking a detail-oriented professional in the Philippines to manage deficiencies in investor loan files. You will review deficiencies and resolve them without involving the underwriter, branch, or borrowers, while coordinating with partners for timely closure.

You will perform daily pipeline reviews, validate suspense conditions, and obtain required documentation from investors. You will maintain confidentiality and adhere to agency guidelines and SLAs.

Responsibilities

• Review investor loan deficiencies and resolve them without involving the underwriter, branch, or borrowers.
• Conduct daily reviews of investor loan pipelines to identify suspended loans requiring remediation.
• Validate all suspense conditions and provide resolutions by the specified cure date.
• Clarify documentation requirements with investors as needed.
• Work with internal departments, external partners, and borrowers to obtain necessary documentation promptly.
• Prepare formal written responses to agencies and investors when audits reveal deficiencies.
• Accurately track and record all events and communications related to loan files.
• Monitor daily condition reports from investors for updates on deficient loans or new conditions.
• Track aged loans in the active pipeline until they are purchased by the investor.
• Maintain a strong understanding of Agency and Investor guidelines and overlays.
• Meet daily production goals set by management and adhere to internal SLA timelines.
• Provide ongoing quality service and maintain confidentiality of all files and information.

Job description

Nightowl Consulting is seeking a detail-oriented professional in the Philippines to manage deficiencies in investor loan files. You will review deficiencies and resolve them without involving the underwriter, branch, or borrowers, while coordinating with partners for timely closure.

You will perform daily pipeline reviews, validate suspense conditions, and obtain required documentation from investors. You will maintain confidentiality and adhere to agency guidelines and SLAs.