Mortgage Broker Support Lead

Lendigroup1; Philippines; Hybrid; PHP 1,200,000 - 1,600,000; Full time

Benefits offered by this job

Hybrid working arrangement

Internet subsidy

HMO coverage for you and one dependent

Life insurance from Day 1

25 days leave

Office access in Makati (twice monthly

Job summary

Lendi Group in the Philippines is seeking a Mortgage Broker Support Team Manager to lead the Broker Admin program across Australia and the Philippines. You will drive strategic and operational initiatives, align with OKRs, and coach a team of broker admins serving Aussie mobile brokers and franchises.

This role requires at least 2 years in people management within financial services, mortgage experience preferred, strong English communication, and the ability to work in a fast-paced hybrid

Qualifications

• At least 2 years' experience in a people management or leadership role within the financial services industry.
• Professional mortgaging experience, ideally within the Australian mortgage market.
• Extensive experience in broker/finance support or customer engagement roles.
• A degree or diploma in Business, Commerce, or Finance is preferred but not essential.
• Proficiency in computer and web applications, with the ability to adapt to new tools quickly.
• Strong written, verbal, and interpersonal communication skills with a fluent command of English.
• Excellent time management, prioritization, and problem-solving abilities.
• Ability to thrive in a fast-paced, constantly evolving environment with high energy and adaptability.
• Strong relationship-building skills, with the ability to act swiftly and proactively to meet stakeholder needs.
• Must be currently residing in the Greater Manila Area (Metro Manila + Neighbouring provinces)
• Stable postpaid internet connection and a quiet, dedicated workspace at home with appropriate furniture.

Responsibilities

• Oversee the satisfaction and expectations of the Broker Admin program, ensuring it meets high-quality standards through regular catch-up sessions with the Franchisees, Mobile Brokers and Broker Admins.
• Partner with senior management to align team performance and initiatives with business objectives (OKRs).
• Lead a team of broker admins supporting Aussie mobile brokers and Franchises across Australia, helping brokers streamline day-to-day operations for business growth.
• Identify and implement strategies to enhance workflows and operational efficiency.
• Track team performance, address feedback, and develop solutions to improve service delivery.
• Provide ongoing coaching and guidance to drive team engagement and performance.
• Collaborate with Learning & Compliance to enhance the Grad program based on broker feedback.
• Prepare and present performance reports, processing metrics, and key insights to stakeholders.
• Build strong relationships with brokers, understand their needs, and tailor support to meet their expectations.
• Ability to tailor approaches and solutions to accommodate the unique operating styles of each customer and broker, demonstrating flexibility and adaptability.

Skills

Leadership

People management

Mortgage experience

Financial services

Communication skills

Fluent English

Education

Bachelor's degree in Business/Commerce/Finance

Tools

MS Office

Video conferencing tools

Job description

Lendi Group in the Philippines is seeking a Mortgage Broker Support Team Manager to lead the Broker Admin program across Australia and the Philippines. You will drive strategic and operational initiatives, align with OKRs, and coach a team of broker admins serving Aussie mobile brokers and franchises.

This role requires at least 2 years in people management within financial services, mortgage experience preferred, strong English communication, and the ability to work in a fast-paced hybrid