Mortgage Operations Team Lead – Night Shift, Cebu

RecruitNest Consulting; Cebu City; On-site; PHP 781,000 - 1,116,000; Full time

Job summary

RecruitNest Consulting in Cebu City seeks an experienced Operations Team Lead for a Financial/Mortgage account. You will oversee daily ops, monitor KPIs, and ensure billing accuracy while maintaining service quality.

The ideal candidate has 3+ years in BPO with 2+ years in a supervisory role, strong leadership and English communication, plus MS Excel/PowerPoint proficiency. Onsite in Lahug with US night shift; immediate start preferred.

Qualifications

• 3+ years in BPO/call center, including 2 years in lead/supervisory role.
• Billing/finance/US mortgage servicing exposure is a plus.
• Proficient in MS Office, especially Excel & PowerPoint; strong English communication.

Responsibilities

• Oversee daily operations and ensure team meets performance targets.
• Monitor KPIs, maintain service quality, ensure billing accuracy and handle escalations.
• Coach team members, conduct performance reviews, and coordinate with other teams to improve workflows.

Skills

Leadership

Coaching

Negotiation

Problem solving

Decision making

Communication

Education

Bachelor's degree

Tools

MS Office

Excel

PowerPoint

Job description

RecruitNest Consulting in Cebu City seeks an experienced Operations Team Lead for a Financial/Mortgage account. You will oversee daily ops, monitor KPIs, and ensure billing accuracy while maintaining service quality.

The ideal candidate has 3+ years in BPO with 2+ years in a supervisory role, strong leadership and English communication, plus MS Excel/PowerPoint proficiency. Onsite in Lahug with US night shift; immediate start preferred.