Cebu Night-Shift Operations Supervisor, BPO

Stafflink Express; Cebu City; On-site; PHP 457,000 - 547,000; Full time

Job summary

Stafflink Express is seeking an Operations Supervisor for its Cebu site to support a Retail Banking program. The role requires night shift onsite and involves high-volume customer service across remote and distribution-center style touchpoints, with focus on service quality and issue resolution.

The ideal candidate has at least 1 year of BPO supervisory experience, strong communication skills, and a track record of driving AHT and CSAT while ensuring compliance and financial integrity.

Qualifications

• Minimum 1 year of BPO experience as a Supervisor or SME.
• BFSI/Retail Banking experience preferred but not mandatory.
• Candidates from other lines of business welcome.
• Experience managing team performance and driving AHT and CSAT.
• Good verbal and written communication skills.
• Must have no outstanding or delinquent financial obligations (e.g., loans or credit cards).
• Must be amenable to working onsite in Cebu on a night shift.

Skills

BPO supervisor experience

Team performance management

CSAT & AHT

Communication skills

Job description

Stafflink Express is seeking an Operations Supervisor for its Cebu site to support a Retail Banking program. The role requires night shift onsite and involves high-volume customer service across remote and distribution-center style touchpoints, with focus on service quality and issue resolution.

The ideal candidate has at least 1 year of BPO supervisory experience, strong communication skills, and a track record of driving AHT and CSAT while ensuring compliance and financial integrity.