Retail Banking Operations Lead - Night Shift (Cebu Onsite)

Biitech Solutions; Cebu City; On-site; PHP 457,000 - 547,000; Full time

Benefits offered by this job

Onsite work in Cebu City

15 leadership openings

Job summary

Biitech Solutions in Cebu City is urgently hiring 15 Operations Supervisors for our Retail Banking account. You will lead a team of customer service specialists and drive daily KPIs.

This is a non-sales, pure customer service leadership role requiring at least 1 year of BPO team leadership experience, with a focus on AHT, CSAT, and escalation management.

The position is 100% onsite, night shift, start ASAP or December 2026, with a PHP 45,000 monthly package.

Qualifications

• Leadership experience with at least 1 year in BPO as Team Leader/SME.
• BFSI or Retail Banking background preferred.
• Proven KPI management experience (AHT, CSAT).
• Strong English communication skills (verbal and written).
• Background check with no delinquent financial obligations.

Responsibilities

• Lead and mentor customer support agents handling post-sale inquiries and complex issues.
• Monitor and drive KPI metrics (AHT, CSAT) to meet SLAs.
• Identify operational gaps and streamline daily team workflows.

Skills

Leadership

KPI Tracking

Coaching

Customer Service

English Communication

Job description

Biitech Solutions in Cebu City is urgently hiring 15 Operations Supervisors for our Retail Banking account. You will lead a team of customer service specialists and drive daily KPIs.

This is a non-sales, pure customer service leadership role requiring at least 1 year of BPO team leadership experience, with a focus on AHT, CSAT, and escalation management.

The position is 100% onsite, night shift, start ASAP or December 2026, with a PHP 45,000 monthly package.