Mortgage Loan Officer

Home Equities; Cebu City; On-site; PHP 180,000 - 360,000; Full time

Job summary

Home Equities is seeking a Mortgage Loan Officer to manage mortgage applications from submission to settlement in Cebu City. You will coordinate with brokers, lenders, and our team to ensure accurate processing, regulatory compliance, and timely communication with clients.

The role emphasizes strong communication, attention to detail, and the ability to work both independently and as part of a team while delivering excellent customer service.

Qualifications

• Strong written and verbal communication with customers.
• Excellent attention to detail in fast-paced environments.
• Ability to work independently and as part of a team.
• Good numerical and critical thinking skills.
• Proven problem-solving abilities.

Responsibilities

• Review mortgage loan applications and documents for completeness and compliance.
• Request and obtain necessary documents from applicants and vendors.
• Update loan processing systems with accurate information.
• Communicate loan status and requirements with team and lenders.
• Respond to borrower inquiries about the process and status.
• Order valuations and third-party services as needed.
• Ensure loan files are complete and compliant with policies.
• Meet processing, closing, and milestone deadlines.
• Provide excellent customer service and maintain professionalism.
• Coordinate with solicitors to ensure timely settlement.
• Assist in all aspects of loan settlement including refinance or purchase.
• Assist customers with required bank documents when building their home.

Skills

Communication

Attention to detail

Teamwork

Problem-solving

Independent

Education

Tertiary education

Job description

The Mortgage Loan officer will be responsible for ensuring the timely and accurate processing of mortgage loan applications from submission to Settlement. The successful candidate will work closely with mortgage brokers, lenders, and other team members to provide excellent customer service, maintain a high level of accuracy, and adhere to company policies and procedures.

Responsibilities

• Review mortgage loan applications and supporting documentation for completeness, accuracy, and compliance with regulatory and company requirements.
• Request and obtain necessary documentation from applicants and third-party vendors.
• Update loan processing systems and software to reflect accurate and up-to-date loan information.
• Communicate effectively with loan officers, lenders, and other team members regarding loan status, outstanding requirements, and other relevant information.
• Respond to borrower inquiries regarding the loan application process and status.
• Order valuation appraisals, lender pricing, and other third-party services as necessary.
• Ensure that all loan files are complete, accurate, and in compliance with company policies and procedures.
• Meet deadlines for loan processing, closing, and other milestones.
• Provide excellent customer service and maintain a high level of professionalism in all interactions.
• Work along side solicitors to ensure loans settle in a timely manner.
• Assist in all aspects of loan settlement whether it’s a refinance or purchase of a property.
• Assist customers with the required bank documentation when building their home.

Requirements

• Tertiary education required or equivalent.
• Minimum of 1 years of experience in mortgage loan processing or related field.
• Strong communication skills, both written and verbal as speaking to customers is key.
• Excellent attention to detail and ability to work in a fast-paced environment.
• Ability to work independently and as part of a team.
• Strong problem-solving, numerical and critical thinking skills.
• Must be in Cebu City for the F2F meet once a month.

To be successful in the role

• You need to be tenacious in getting the right outcomes for clients.
• You need to be visible and drive the deals, no hiding.
• You need to be a strong problem solver and take extreme ownership.
• You need to be a quick learner and retain a lot of information.
• You need to challenge the norms and strive to be better every day.
• You need to be helpful other team members to achieve common goals.

About Us

Home Equities is a thriving mortgage broking business located in Sydney’s CBD NSW (Australia).

We are a high performing mortgage brokerage with a niche focus on the exciting world of investment lending. We are a team of Ex Bankers jaded from the corporate world which has led us to building a business with none of the corporate BS.

We offer our clients a bit of the good old fashion customer service but not shy in applying some new tech to the process to make everyone’s life that bit easier.

Our business process is built around a systematic approach which allows the team to maximise their efficiency and do a lot of the heavy lifting.

We not only know what our clients want, but what they need, and this has allowed us to build a detailed framework catered to all their pain points. This deep understanding has allowed us to scale our business to which we are now embarking on our next evolution.

The Benefits

You will be a part of business built on passion, process, and productivity. We are passionate about what we do and we believe we can be the most productive by following the process.

We are an agile team with big ambitions so bringing you’re A-Game will see you rewarded both financially and with career progression.