(POOLING) Mortgage Broker Admin Support

SmartRecruiters, Inc.; Manila; Hybrid; PHP 360,000 - 480,000; Full time

Benefits offered by this job

Hybrid work arrangement with monthly <

Job summary

Lendi Group is seeking an administrative support professional to assist Brokers and the Client Solutions team with loan applications, document handling, and client communications. You will coordinate with Australian brokers and stakeholders, maintain records, and ensure timely progress of applications within regulatory guidelines.

The role involves data entry, document management, and proactive communication, with a hybrid work setup and a monthly Makati office presence.

Qualifications

• 1+ year experience in Mortgage Broker Admin, Real Estate VA, or Loan Processing/Financial Services.

Responsibilities

• Data Entry and Processing: Accurately input loan applications and borrower information into the system with meticulous attention to detail.
• Document Management: Organize, scan, file, and retrieve loan documents per procedures and regulatory requirements.
• Customer Communication: Engage with borrowers, stakeholders, and partners to facilitate the loan process and address inquiries.
• Administrative Support: Assist Australian Brokers and stakeholders with scheduling, meetings, and reports; monitor emails and update on statuses.
• Appointment and Meeting Management: Manage appointments for Australian businesses and maintain records of loan applications.
• Ad hoc tasks: Occasionally monitor social media queries and support a cohesive working environment.

Skills

Strong communication skills

Microsoft Office proficiency

Excellent organization/time management

Independent & team work

Australian mortgage process experience

Tools

Microsoft Office

Job description

Lendi Group is a market-leading digital platform business that is focused on revolutionising the entire property journey. It operates Lendi - Australia’s original and #1 digital mortgage brand - and the iconic Aussie franchise.

Powered by our proprietary AI platform, a national network of 1,300 brokers and 220 retail stores, and an integrated ecosystem of property services, Lendi Group supports customers at every step of their property journey to find, buy and own with confidence. Managing a $107B+ loan book, the Group continues to set the pace in the industry and was recently recognised as Aggregator of the Year.

Why Join Us?

• Innovation at Our Core We challenge the status quo and push boundaries to create better solutions.
• Work with the Best Collaborate with some of the brightest minds in fintech, financial services, and strategy.
• Make an Impact Contribute to meaningful projects that shape our business and the future of property finance.
• Grow & Evolve Develop your skills and advance your career in a fast-moving, purpose-driven environment.

Job Description

Join our Broker Admin Support Team, where you'll play a vital role in providing exceptional administrative assistance to our Brokers, ensuring seamless coordination with clients, brokers, and our Client Solutions team. As a key member, you'll manage critical support tasks for closing or settling deals, emphasizing efficiency and meticulous attention to detail. Be part of our journey to revolutionize the lending industry and positively impact people's lives.

What you will be doing:

• Data Entry and Processing: Accurately inputting loan applications, borrower information, and relevant data into the system, ensuring the integrity of our records with meticulous attention to detail and precision.
• Document Management: Managing crucial loan documents is foundational to our operations. You’ll organize, scan, file, and retrieve these documents in strict adherence to established procedures and regulatory requirements.
• Customer Communication: Engage with borrowers, internal stakeholders, and external partners to facilitate the loan application process, address inquiries, and uphold positive interactions.
• Administrative Support: Help keep things running smoothly by assisting Australian Brokers and stakeholders with tasks like scheduling appointments, coordinating meetings and preparing reports. You’ll also provide general administrative support, including keeping an eye on emails for important actions and keeping everyone updated on application statuses.
• Appointment and Meeting Management: Oversee appointments and meetings for Australian businesses while maintaining accurate and up-to-date records of all loan applications and related documentation.
• Ad hoc tasks: May involve occasional monitoring and management of social media accounts, with the flexibility to respond to queries from clients and stakeholders as needed, to support a cohesive working environment. Additionally, it encompasses other ad hoc tasks as assigned.

Qualifications

• At least 1 year of experiencein:
  • Mortgage Broker Admin
  • Real Estate VA
  • Loan Processing or Financial Services (e.g. lending, banking, credit, or compliance)
• Strong communication skills, both written and verbal you’ll be dealing with clients and stakeholders.
• Proficiency in Microsoft Office(Word, Excel, Outlook).
• Excellent organisation and time managementskills.
• Ability to work independently and within a team.
• Experience with Australian mortgage processesor supporting AU-based clients is highly preferred.

Bonus if you’ve worked as:
Mortgage Broker Assistant (AU), Loan Processor, Mortgage Support/Admin VA, or similar roles

• Must be currently residing in the Greater Manila Area (Metro Manila + Neighbouring provinces)

Successful candidates must have a stable postpaid internet connection and a quiet, dedicated workspace at home with appropriate furniture (desk and office chair)

Additional Information

Lendi Group teams operate across Australia and the Philippines. Bringing together diverse expertise, innovative technology and a customer-first approach, our teams work seamlessly to simplify the property journey, helping Australians find, buy and own property with confidence.

We support our people in a variety of ways, but a few of the benefits that our people rave about include:

• A vibrant, relaxed, yet professional culture.
• We offer a hybrid working arrangement designed to support work-life balance while fostering meaningful connection and collaboration, with a requirement to work from our Makati office at least once a month.
• A holistic wellbeing programs offering 24/7 support to enable our team to thrive at home and work.
• Comprehensive HMO coverage for you and one free dependent, along with life insurance starting from Day 1.
• Access to 25 days of leave, made up of 20 vacation days and 5 sick days.
• Monthly internet subsidy to help you stay productive at home
• Access to ongoing training and clear pathways for growth and promotion as part of your career journey with us.
• Access to all government-mandated benefits, including SSS, PhilHealth, and Pag-IBIG.

Our culture is guided by our three core values:We Are Stronger United; Act Like You Own It; and Keep Home Loans Human.These values are part of our DNA helping us attract, engage, and grow the right talent while building best-in-class products. Together with our principles, they guide how we collaborate, support one another, and make decisions to drive progress with purpose.

We’re committed to fostering a diverse and inclusive community at Lendi Group. We believe that a team reflecting the world around us leads to greater innovation, stronger collaboration, and a more engaging workplace.

This is an opportunity to shape the future of a fast-growing, purpose-driven company that’s transforming the homeownership journey.