Loans Service Delivery QA and Reconciliation Associate

East West Banking Corporation; Pateros; On-site; PHP 420,000 - 660,000; Full time

Job summary

East West Banking Corporation in Taguig is seeking a Loans Service Delivery QA and Reconciliation Associate. The role conducts QA reviews across consumer lending products (Auto, Mortgage, Credit Cards, Personal Loans, Salary Loans, and ROPA) to ensure compliance with policies, procedures, and turnaround times.

You will identify risks, assist in corrective actions, and support risk mitigation while maintaining accuracy of lending processes.

Qualifications

• Holder of a Bachelor's degree
• Detail-oriented with strong analytical and documentation review skills
• Proactive in identifying issues and driving process improvements
• Strong interpersonal and communication skills with ability to coordinate across teams

Responsibilities

• Review and validate loan applications, supporting documents, and customer information for completeness and compliance
• Conduct QA reviews across consumer lending products to ensure adherence to policies and turnaround times
• Extract and analyze reports and loan files to identify discrepancies and risks
• Coordinate with business units to clarify findings and support timely corrections
• Prepare QA checklists and review reports within SLAs
• Support risk management and mitigations through accurate QA reviews

Skills

Microsoft Office

Excel

Analytical thinking

Attention to detail

Communication skills

Team collaboration

Education

Bachelor's degree

Tools

Microsoft Office Suite

Job description

About the Job

Location: Taguig

Corporate Title: Rank and File

Work Arrangement: Onsite

Our Operations team is looking for experienced professionals to join us in Taguig with the role of Loans Service Delivery QA and Reconciliation Associate.

In this role, you will conduct quality assurance reviews across the Bank's consumer lending products, including Auto Loans, Mortgage Loans, Credit Cards, Personal Loans, Salary Loans, and ROPA, to ensure compliance with bank policies, standard procedures, regulatory requirements, and approved turnaround times. You will identify, assess, and elevate operational, compliance, and reputational risks through the review of loan records and documents, while supporting risk mitigation initiatives and maintaining the accuracy and integrity of lending processes.

Your dream. Our focus.

East West Banking Corporation (EastWest) is one of the largest universal banks in the Philippines, and is committed to continuously invest in people and in process, product, and service enhancements, and embrace new ideas to enhance the EastWest experience.

We empower our employees to drive their careers and are committed to provide the runway for them to grow. We value teamwork and individual initiative. Join us and be part of a highly engaged team, and a workplace that promotes development and goal attainment.

Whether you're just starting out, or already a seasoned professional, EastWest can help you unleash your potential, and bridge the gap between dream to success.

What the role will entail

• Review and validate loan applications, supporting documents, collateral records, and customer information to ensure completeness, accuracy, and compliance with KYC and lending requirements.
• Conduct quality assurance reviews across consumer lending products, ensuring adherence to the Bank's policies, credit guidelines, delegation of authority, maker-checker controls, and prescribed turnaround times.
• Extract and analyze reports, account records, and loan files to identify discrepancies, control exceptions, process deviations, and potential risk exposures.
• Coordinate with business units to clarify findings, elevate issues, and support the timely correction and regularization of documentation and process gaps.
• Prepare and submit QA checklists, validation results, and review reports within established service-level and turnaround-time standards.
• Help strengthen operational compliance and risk management by delivering accurate quality assurance reviews and supporting initiatives that mitigate audit, regulatory, and reputational risks.

What we're looking for

• Holder of a Bachelor's degree
• Knowledgeable in Microsoft Office applications, particularly Excel, Word, and PowerPoint.
• Detail-oriented with strong analytical and documentation review skills.
• Highly organized and able to manage multiple tasks while meeting deadlines.
• Proactive in identifying issues, resolving discrepancies, and driving process improvements.
• Strong interpersonal and communication skills, with the ability to coordinate effectively across teams.
• Team player with a collaborative mindset and commitment to delivering high-quality work.

What you can expect from joining our team

• Career development and training opportunities
• Competitive salary package and benefits
• Performance-based incentives and recognition programs to reward high-performing individuals
• Opportunity to work with industry experts and be mentored by them
• Defined career progression paths to guide you in your professional growth